Business Analyst, IT (Remote)

Crum & Forster Business Analyst

Travel Insured International , a Crum & Forster company, is hiring a highly motivated and detail-oriented Business Analyst with knowledge of insurance practices, particularly in travel insurance or related insurance domains, to join our team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Job Responsibilities

Overview :

This role is responsible for addressing day-to-day business needs by defining requirements, analyzing processes, conducting impact analysis, supporting Product Owners within the IT Discovery Team, leading User Acceptance Testing (UAT) efforts, creating release notes, developing training documentation, writing acceptance criteria, and developing test plans. Experience with Jira, Azure DevOps, and Microsoft products (e.g., Excel, Word, PowerPoint, Teams, SharePoint) is essential for managing requirements, tracking progress, and collaborating with technical teams.

The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that solutions meet business objectives and deliver value while leveraging their expertise in insurance practices and IT collaboration.

Requirements Gathering and Analysis :

• Collaborate with business stakeholders to gather, analyze, and document detailed requirements for projects, system enhancements, and process improvements with defined measurable success criteria for system functionality and process changes.
• Conduct interviews, workshops, and meetings to understand business needs, challenges, and opportunities. Write clear and detailed acceptance criteria for user stories and requirements to ensure alignment with business needs and technical solutions.
• Translate business requirements into functional specifications, workflows, and use cases for technical teams. Ensure all requirements are clearly defined and aligned with organizational goals and insurance industry standards.

Impact Analysis :

Support for Product Owners and IT Discovery Team :

User Acceptance Testing (UAT) :

Release Notes and Training Documentation :

Production Support Tickets and Work :

Process Analysis and Improvement :

Documentation and Communication :

Knowledge Management and Continuous Improvement :

Qualifications :

What C&F will bring to you