Junior Technical Support Representatiive

Junior Technical Support Representative

NYC, NY

3-month contract to hire

3 days on site

Focus :

Supports external users or clients -often working in a help desk or customer service environment.

Key Responsibilities :

• Respond to user or customer inquiries via email, chat, or phone.
• Provide guidance on software usage, features, and best practices.
• Log and escalate technical issues to engineering teams if beyond scope.
• Document common problems and solutions in a knowledge base.
• May assist in onboarding or training customers.

Skills Expected :

Typical Environment :