Manager, Patient Transport (Nocturnal Shift)

Job Description Summary

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

This position directs the Patient Transport & Call Center (Riverside) Personnel, who provide patient escort, messengers, and lab service to all hospital departments and oversee the working conditions of the equipment necessary to ensure the safe transportation of patients in our care. This position also oversees all operations of the Customer Call Center (for Riverside only).

Responsibilities And Duties

Plans, directs, and supervises all technical aspects of Patient Transportation. Develops and implements proper procedures; supervises and evaluates work progress and employees in assigned areas; assists when necessary in all work activities listed on Patient Escort job description. Provides quality transportational service for patient escorting and messenger / lab duties. Provides customer service : assists patients needing special attention; implements customer relations when problems arise; works with departments / physicians for special scheduling needs and / or problems to provide quality care to patients and quality service to department / staff physicians : Coordinates patient scheduling, communicates patient scheduling with nursing services and other inter departments, assigns escort trips to patient escort personnel to proper areas needed. Efficient unitization of departmental trips, personnel, and time. Direct Management of Staff : Monitors, documents, and evaluates staff performance in a timely manner to assure quality; performs any necessary disciplinary action. Maintains departmental statistics; maintains daily, weekly, monthly and annual statistical logs; compiles quarterly and annual reports / compiles any additional reports requested by Administrative Director of Support Service. Responsible for weekly time and attendance assuring all correct hours have been documented. Maintains awareness of departmental efficiency and utilization. Continuing Education : Plans and coordinates educational in-services and meetings for staff members; participates in evaluation and application of new equipment policies and procedures; attends outside Patient Transportation meetings / conveys meeting information to staff; recommends future continuing education for employee. Keeps abreast of new education / policies and procedures available. Keeps staff involved in continuing education. Interviews all prospective job applicants. Ensures best possible applicant is chosen for employment. Assists, develops and maintains annual operating and capital budget; monitors departmental expenditures; plans and monitors equipment repair; monitors personnel overtime hours; processes all Patient Transportation invoices and purchase orders as necessary. Recommends equipment, product, and structural changes within Patient Transportation; maintains levels / utilization of all stock items. Maintains awareness of efficient operational and maintenance costs and implementation of cost effectiveness in purchasing and utilization of equipment and supplies. Establishes and maintains departmental quality assurance, quality control, and quality improvement programs in accordance with JCAHO guidelines. Assesses and documents quality issues in department and establishes proper indicators to be monitored. Implements, follows up, and completes all unusual Occurrences; monitors and assesses all employee accident reports, sending employees to Employee Health Clinic when necessary. Assures quality control, assurance, and improvement / cares are maintained.

Minimum Qualifications

High School or GED (Required)

Additional Job Description

In lieu of degree, must have High school diploma or GED and four years patient transport experience with at least three years in a leadership role; or equivalent combination of experience.

Work Shift

Night

Scheduled Weekly Hours

40

Department

Patient Transportation

Join us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment