1053 Senior IS Business Analyst (Hyland / ECM)

Company Description

Who We Are

The San Francisco Employees’ Retirement System (SFERS) is dedicated to securing, protecting, and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco.

Established in 1889 as a fund for families and orphans of firefighters and police officers, today the San Francisco Employees’ Retirement System serves more than 75,000 active, vested, and retired employees of the City and County of San Francisco and their survivors.

What We Do

The Information Systems Division provides department-wide training and support to users of the department’s LAN and applications; coordinates City-provided technical services and support with the Department of Technology; manages the functional and technical teams assigned to develop and maintain the department’s Pension Administration system and Enterprise Content Management (ECM) project; oversees the department’s cybersecurity protocols; and leads the department’s disaster recovery and business resumption planning and policy efforts.

Recruitment Details

Application Opening : November 26, 2025

Application Deadline : May close at any time, but not before 5pm PST on Friday, December 5, 2025.

Recruitment ID : PBT-1053-158819

Appointment Type : Permanent Civil Service

Reporting Location : 1145 Market Street, San Francisco, CA

Salary range : $129,506 - $162,942

Work Schedule : Full time, Monday – Friday, Hybrid Telecommuting work schedule available up to 1 telecommute day per week.

This job announcement will not close before Friday, December 5, 2025. Interested applicants are encouraged to apply as soon as possible.

Job Description

What We’re Looking For

Under general direction, the Senior IS Business Analyst is responsible for the successful completion and rollout of SFERS technology projects, including but not limited to strategically evolving the technology program, mitigating current risks, and establishing a technological foundation for future modernization. This role involves overseeing the entire development lifecycle and ongoing IT functions, participating in research, analysis, and documentation of business requirements for system changes and enhancements. The Senior IS Business Analyst will play a key role in analyzing and resolving complex systems problems, offering recommendations to meet user needs, and leading and coordinating critical projects. This position requires a proactive approach to system changes, meticulous documentation, and effective collaboration with cross-functional teams.

Primary Duties

Enhance our technological resilience to ensure uninterrupted service delivery.

Oversee the development-lifecycle and ongoing IT functions.

Research, analyze, and document business requirements for changes and enhancements to the Enterprise Content Management system.

Analyze and resolve complex systems problems.

Provide recommendations to meet user’s needs.

Document and submit service requests and trouble reports for the implementation of system changes.

Participate in the analysis and prioritization of service requests.

Respond to report requests and data requests.

Write and modify reports and queries as needed to meet business needs.

Develop and test system changes and coordinate testing by end users to ensure functionality and quality of modifications and enhancements.

Update and maintain systems technical and procedure documentation.

Consult on special requests for information and reports.

Participate in audits, integrated reviews, improvement studies, and quality control reviews.

Qualifications

Education :

Associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits / units (at least sixty (60) semester or ninety (90) quarter credits / units with a minimum of twenty (20) semester or thirty (30) quarter credits / units in one of the fields above or a closely related field).

Experience :

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution :

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

How to Stand Out

Desirable Qualifications

3 Years of experience with Hyland Perceptive or similar ECM application

1 Year of programming experience with Hyland OnBase – Unity Forms development

1 Year of experience with Microsoft Webinar application configuration

Knowledge of UI / UX design principles and tools for creating visually appealing and user-friendly interfaces.

Proficiency in testing methodologies, unit testing, integration testing, and debugging techniques.

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit careers.sf.gov and begin the application process.

Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, James Galileo, at James.Galileo@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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