Product Specialist

Base pay range

$65,000.00 / yr - $80,000.00 / yr

Title - Product Specialist

Reports To - Peter Boshard Olson (Head of Customer Experience)

Location - Draper, UT (mostly in person, some work-from-home)

About The Role

Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jumps customer support desk, responding quickly and competently to financial advisors questions, issues, and requests. Keep track of pending customer issues and keep customers up-to-date on the status of those issues. Write Jump help articles and steer customers towards these articles. Contribute wherever needed. Jump is a customer?experience?obsessed company, so this is a very important role on the team.

• Help manage the high?velocity, high?volume Jump Help Desk a chat interface powered by Intercom.
• Serve as a representative of Jump by responding quickly and professionally to our customers requests. (Our customers are financial advisors.)
• Debug and resolve some customer issues live over Zoom calls.
• Leave our customers feeling delighted with your interactions.
• Be a Jump expert and constantly educate users on how to get the most out of Jumps features.
• Note customers feature requests and recurring issues, and highlight those for the product and engineering teams.
• Help establish Jump as the category leader, trusted and loved by customers.
• Help build Jump into a career?making, exceptional place to work.

About You

What Youve Done

About Jump

Jumps mission is to help financial advisors and their clients thrive by building the definitive AI Assistant for Financial Advisors.

Jump was launched in 2023 by a team of experienced software entrepreneurs with backgrounds including Harvard, Stanford, Google, Divvy, , WeWork, and other experience in big data, AI, and insurtech.

Jumps culture

Remote restrictions

Must be a resident of United States

Compensation Range : $65K - $80K

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