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Global Technical Support Specialist *PC 139
Global Technical Support Specialist *PC 139Miltenyi Biotec • San Diego, CA, United States
Global Technical Support Specialist •PC 139

Global Technical Support Specialist •PC 139

Miltenyi Biotec • San Diego, CA, United States
1 day ago
Job type
  • Full-time
Job description

Global Technical Support Specialist

  • PC 139

At Miltenyi Biotec, 3,000 employees worldwide develop pioneering solutions for biomedical science and the clinical application of cell therapies. Our multidisciplinary team combines excellence in research with the development of innovative products for the treatment of serious diseases.

Global Technical Support Specialist

Your Tasks :

The Technical Support Specialist provides advanced technical expertise of the MACS portfolio in response to inquiries from global customers, local Miltenyi offices and distributors. Responsibility includes working closely with local offices and Germany for purposes of training and product development activities.

Essential Duties and Responsibilities :

  • Ensure a high degree of customer satisfaction and loyalty to Miltenyi products through timely assistance to customers, local offices and distributors.
  • Answer inquiries, provide application support, investigate and troubleshoot technical issues across all product lines, serving as SME.
  • Manage customer complaints and trigger investigations to improve product and process quality.
  • Collect, analyze and communicate data required for analysis of product performance.
  • Assist with the development of programs for product training in time for product launch.
  • Facilitate, prepare and hold training sessions locally and abroad.
  • Manage and maintain product knowledge database.
  • Occasionally visit customers for demos, instrument installations or troubleshooting.
  • Must be able to travel up to 35% both domestically and internationally.
  • Requirements :

  • Ph.D. or M.S. in Cell Biology, Immunology, Hematology; or similar field with six years experience; or equivalent combination of education and experience.
  • Must have a solid background in biological sciences, immunology, with understanding of procedures, concepts and lab experience. Experience with cell processing and / or Flow cytometry strongly preferred.
  • Knowledge of US FDA regulations, as well as experience in clinical immunology, cellular therapy or blood banking / processing is a plus. Strong organizational skills. Outstanding written and verbal communication skills required.
  • Ability to operate a computer with Windows operating system, Outlook email, internet, CRM databases, and basic MS Office products.
  • Remote / Flex.
  • Please note that this position may require vaccination against COVID-19, unless individual is entitled to reasonable accommodation under applicable law.
  • Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment. This job also requires the person to be mobile to visit customer sites, vendor shows, and demonstrations. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research / clinical equipment may be handled in this job and strict SOPs and PPE must be worn. All persons performing this job will receive appropriate training prior to engaging in work requiring PPE or SOP procedures.

    Miltenyi Biotec is expanding and evolving. Our culture is one that empowers you to embrace new challenges and influence change. Join a fresh and collaborative working environment that encourages contribution, innovation, and growth.

    We empower great science. For over 30 years, Miltenyi Biotec has provided innovative tools, instruments, and solutions that advance biomedical research and cellular therapy. We are 3,000 scientists, engineers, physicians, support specialists, marketers and more all dedicated to improving scientific understanding and impacting human lives. At our headquarters campus and offices worldwide, fresh ideas become unique products.

    Candidates interested in relocating to this region for the role are highly encouraged to apply and will be considered.

    The anticipated base salary range has been established at $ 90,720 - $136,080 / year. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training. The above salary range represents the Companys good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses or commissions.

    Miltenyi Biotec Inc., is an EO Employer M / F / Veteran / Disability / Sexual Orientation / Gender Identity

    Miltenyi Biotec, Inc. participates in E-Verify.

    About the company

    Miltenyi Biotec is a global biotechnology company headquartered near Cologne in Bergisch Gladbach, Germany.

    Notice

    Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

    Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

    Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

    An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details : www.talentify.io / bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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