Customer Support Representative

A company is looking for a Customer Support Representative - EMEA.

Key Responsibilities

Responding to customer questions via email, chat, and calls with empathy and clarity

Educating users about the product and helping them achieve their goals

Collaborating with product and engineering teams to share user insights and improve support documentation

Required Qualifications

4+ years of experience in customer support, preferably in a SaaS or tech-driven environment

Advanced English proficiency (C1 or higher) and fluency in Spanish

Experience using modern support platforms such as Intercom or Zendesk

Ability to work independently and manage time effectively

Availability to work flexible hours, including occasional weekends