Chick-fil-A Leadership Development Program

Leadership Development Position

The Leadership Development position at Chick-fil-A Avondale Haslet is designed to give individuals the opportunity to come into a small business and learn to operate it as their own, while building and improving their leadership skills as well as their business acumen.

Starting out you will be trained in every team member position of the restaurant, until you are proficient. Then, leadership training will commence with five weeks of dedicated shadowing, content coaching, operational skill building, and restaurant business decision making. We coach on Operations, Systems, Culture, and Hospitality.

We will start you out being trained in every area of the restaurant until you are proficient (basic team member skills). This means all team member positions in the restaurant.

Participants are then required to work at least 60-days to prove themselves in our restaurant fundamentals before we formally move forward with their leadership training. During this time you will have a self-paced study packet to complete that will help you pass our leadership development test.

If you complete team member training and pass our written & verbal development tests, you will then begin a development process in key Chick-fil-A business concepts. This process will prepare you for the leadership position. Typically this development takes about six months. During this development time you will function as a shift leader (leading shifts and coaching / mentoring team members operationally) as you hone the skills listed below :

• Operations : Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (to refresh and care for all day every day).
• Training / Coaching : Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
• Truck ordering & Inventory : Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
• Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
• ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness / functionality / and environment.
• Hospitality & Guest Experience : This includes leading giveaways, and talking with care to guests.
• Drive-thru Efficiency : Correct execution of the outside drive-thru play.
• Change Ordering & Cash Management : Auditing InForm reports as well as monitoring cash risk and change fund on hand.
• Facilities & Equipment : Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
• Scheduling / Labor Management / People : How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
• Catering operations : Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
• Information Tech (IT) : Swap-out, repair & maintenance.
• Core Leadership Values : Learn and execute our core leadership values :
• Solve Problems
• Take on Additional Responsibility
• Own Your Development
• Bring Others Along

Once you have been graded as proficient in the skills listed above, you will be placed in our "assessment" phase as you continue to lead shifts as a shift leader. This phase lasts six months. During this time you will be asked to set goals & lead / drive results in your focus area. Leaders will also be required to execute on our team engagement goals to show hospitality towards one another (within our team & with guests).

The business (Chick-fil-A Avondale Haslet) reserves the right to count job experience as a part of training / tenure requirements for each leadership position. This is assessed on a case-by-case basis.

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