Employer Services Specialist

A company is looking for an Employer Services Specialist-Benefits to manage relationships with Employer Groups and Partners.

Key Responsibilities

Act as a resource for Employer and Partner account inquiries and assist with billing questions

Proactively identify issues, resolve escalations, and ensure smooth open enrollment processes

Develop long-term relationships with clients to enhance satisfaction and retention

Required Qualifications, Training, and Education

Experience with benefit plans such as HSAs, HRAs, FSAs, and Transit accounts is preferred

Willingness to work specific hours including possible holidays and occasional overtime

Familiarity with OnBase and WEX Health Cloud is a plus

Ability to maintain compliance with HIPAA and related regulations

Experience in account management or customer service roles is beneficial