Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Duties and Responsibilities: including but not limited to
Maintain professional appearance standards as directed in the Delbar Employee Handbook.
Anticipates and accommodates all needs of the guest.
Maintains the general cleanliness and orderliness of the entrance area and entire venue.
Complies with Department of Health and company sanitation standards.
Actively takes and processes reservations.
Assists with incoming calls and answering guest questions.
Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
Provides dining room team with initial table set-up.
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
Ensures all appropriate menus are printed and ready for service.
Ensures that all menu books are organized with current menus.
Performs opening side-work as prescribed.
Performs closing side-work as prescribed.
Reports all breakage, damage of equipment or furniture immediately to management.
Attends and participates in daily preservice meetings.
Participates in any training sessions or departmental meetings.
Learn by listening, observing other team members and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Works as part of a team and provides help and support to all fellow team members.
Training Requirements:
Delbar in-house training.
Minimum Education and Qualifications:
Previous hospitality experience.
Previous Maitre d’ experience.
Experience in a high-volume restaurant.
Physical Demands and Work Environment:
Must be able to stand, lift and bend for extended periods of time.
Must be able to bend and lift to 50 lbs.
Role may include job duties or tasks requiring repetitive motion.
Exposure to hot kitchen elements or cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
Host/Hostess • Atlanta, GA, US
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