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Outreach Worker

Outreach Worker

HERO HOUSING EMPOWERMENT RECOVERY AEl Segundo, CA, US
7 hours ago
Job type
  • Permanent
  • Temporary
Job description

Job Description

Job Description

The Outreach Worker for the Beach Cities Homeless Services Program will provide person-centered, relationship-driven support to individuals experiencing homelessness in El Segundo, Manhattan Beach, Hermosa Beach, and Redondo Beach. This multi-jurisdictional role strengthens coordination between outreach, case management, and city stakeholders to ensure participants receive the resources and advocacy needed to achieve housing stability and improved well-being.

The Outreach Worker engages individuals in the field, builds trust, assists with problem-solving and documentation readiness, connects them to behavioral health and supportive services, and facilitates pathways toward interim and permanent housing.

The Outreach Worker will be paired with a partner as often as possible to complete assigned tasks.

Essential Duties & Responsibilities :

Outreach & Engagement

  • Conduct proactive field outreach in encampments, parks, public spaces, and other non-traditional settings to locate and engage people experiencing homelessness (PEH).
  • Build rapport and establish trust through consistent, respectful, and non-judgmental engagement.
  • Provide immediate assistance such as food, water, hygiene kits, and referrals to emergency or interim housing resources.
  • Perform crisis intervention and de-escalation when needed to ensure client and community safety.

Case Management & Service Coordination

  • Conduct comprehensive assessments to identify each client’s strengths, needs, and barriers.
  • Develop individualized service and housing plans in collaboration with participants.
  • Connect clients to essential services including behavioral health, primary care, employment support, and benefits enrollment.
  • Support clients in obtaining identification, completing housing applications, and gathering necessary documentation for shelter or permanent housing.
  • Provide ongoing case management and advocacy to promote long-term housing retention and stability.
  • Conduct regular follow-ups and progress evaluations with clients; assist in goal adjustment as necessary.
  • Maintain active communication and coordination with city staff, local law enforcement partners, service providers, and community stakeholders.

    • Collaboration & Systems Coordination

  • Participate in multidisciplinary case conferencing meetings and interagency collaboration to coordinate care and identify housing opportunities.
  • Attend data sharing meetings, community engagement events, and city council meetings as assigned.
  • Collaborate with partner agencies including LA County Department of Mental Health, Department of Health Services, LAHSA, and other local nonprofits.
  • Ensure that service delivery aligns with trauma-informed, harm-reduction, and housing-first principles.

    • Data & Documentation

  • Maintain detailed, accurate records of all client interactions, services provided, and outcomes in designated systems (e.g., HMIS).
  • Prepare and submit timely monthly data and outcome reports in accordance with HERO and city requirements.
  • Uphold confidentiality and comply with all HIPAA, agency, and contract-specific data security standards.

    • Any and all other duties, tasks or responsibilities as requested by management.

    Skills, Qualifications & Competencies :

    Required Qualifications

  • Minimum 6 months of experience in homeless services, outreach, social services, or related field.
  • Strong interpersonal skills with the ability to build trust and maintain professional boundaries.
  • Demonstrated understanding of the Housing First model and harm reduction principles.
  • Basic written and verbal communication skills for effective engagement and documentation.
  • Proficiency in basic computer systems, including Microsoft Word, Outlook, and client management databases.
  • Ability to work both independently and collaboratively in diverse, outdoor, and fast-paced environments.
  • Culturally competent approach with sensitivity to individuals from varied backgrounds, life experiences, and identities.

    • Preferred Qualifications

  • Bilingual in English and Spanish .
  • Experience conducting field-based homeless outreach and housing navigation.
  • Familiarity with LAHSA, DMH, DHS, and other County systems of care.

    • Requirements :

  • Must be 18 years of age or older.
  • Must possess a valid California driver’s license and maintain a clean driving record.
  • Must have reliable transportation; occasional use of personal vehicle may be required (mileage reimbursed).
  • Must pass a Live Scan background check , drug screen, and criminal history clearance in accordance with applicable laws and program requirements.
  • Must provide proof of negative TB test (within the last 12 months) prior to hire and maintain current status thereafter.
  • Must be fully vaccinated for COVID-19 or provide valid exemption documentation consistent with applicable law.

    • Work Environment :

  • Work is primarily conducted outdoors in field-based settings with minimal office time.
  • Frequent travel within the Beach Cities area (El Segundo, Manhattan Beach, Hermosa Beach, Redondo Beach).
  • Requires walking, standing, and occasional lifting of up to 25 pounds.

    • Equal Opportunity Employment Statement

    HERO Community Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, ancestry, disability, medical condition, veteran status, marital status, or any other characteristic protected under federal, state, or local law. HERO Community Services complies with the Americans with Disabilities Act (ADA) and applicable state law by providing reasonable accommodation to qualified individuals with disabilities.

    Company Description

    HERO Community Services (Housing Empowerment Recovery and Outreach) is a California-based 501(c)(3) recognized nonprofit organization dedicated to supporting individuals experiencing homelessness, mental health challenges, and substance use struggles. HERO is intentionally designed as a relationship-driven, right-sized organization that prioritizes quality, responsiveness, and dignity-centered care. We believe every person deserves to be seen, heard, and valued — and that everything begins with relationships.

    Company Description

    HERO Community Services (Housing Empowerment Recovery and Outreach) is a California-based 501(c)(3) recognized nonprofit organization dedicated to supporting individuals experiencing homelessness, mental health challenges, and substance use struggles. HERO is intentionally designed as a relationship-driven, right-sized organization that prioritizes quality, responsiveness, and dignity-centered care. We believe every person deserves to be seen, heard, and valued — and that everything begins with relationships.

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    Outreach Worker • El Segundo, CA, US