Talent.com
Desktop Support Specialist

Desktop Support Specialist

CaiFort Myers, Florida, United States of America
30+ days ago
Job type
  • Full-time
Job description

Job ID Number

R3476

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Desktop Support Specialist, you will be responsible for providing onsite technical support to users.

Job Description

We are looking for a mid-level Desktop Support Specialist to provide onsite support to users in an efficient and accurate manner. This position will be full-time and onsite .

What You’ll Do

Respond professionally and courteously to all service requests and areas of the business entities.

Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents.

Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.

Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services.

  • Installation of desktop hardware / peripherals and printers.

Activating, managing cell phones / tablets through O365 / MDM

May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.

Installation of individual software packages, as needed, for all users.

Use of imaging software to expedite large equipment roll-out.

Support other satellite offices such as libraries, parks, etc.

Keep up to date system information in ServiceNow for asset tracking.

Rotate On-Call schedule with the rest of the team.

Rotate managing the IT warehouse and entering asset information as new shipments arrive.

Have experience in assisting C-level executives and Directors.

Have a great attitude and willingness to learn.

What You’ll Need

Required :

Bachelor's degree in a technical discipline

2+ years professional work experience

Experience supporting Telecom or Cisco environments.

MDM, O365 troubleshooting, user management.

Knowledge of data communication and network concepts, principles, and fundamentals is required.

Relevant experience or strong aptitude for building or supporting data networks is required.

Preferred :

Proficiency with LAN, WAN / MAN, data center networks, or wireless networks is desired

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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