Client Care Lead, Veterinary Medicine

Client Care Lead, Veterinary Medicine Location :

• Roseville, CA Schedule : 10-hour shifts Compensation : $23- $25 per hour Veterinary Specialty Hospital Roseville, a leader in advanced veterinary care, is seeking a Client Care Lead to join our team.
• This position is perfect for a motivated and experienced client service professional who thrives in a fast-paced, team-oriented environment.
• If you’re passionate about leadership, client experience, and making a positive impact, we want to hear from you.
• Responsibilities Lead and support a team of Client Service Coordinators to ensure exceptional client care and communication.
• Foster a positive, professional, and collaborative work environment.
• Develop and manage team schedules, ensuring adequate coverage across all shifts.
• Step in to assist as a Client Service Coordinator when needed to support daily operations.
• Ensure accurate completion of daily financial close procedures.
• Participate in the development and refinement of Standard Operating Procedures (SOPs) to enhance efficiency and compliance.
• Drive results in staff development, training, client satisfaction, and workplace safety.
• Other duties as assigned.
• Qualifications 3+ years of experience in a fast-paced, high-volume client service environment.
• Proven ability to lead by example, mentor others, and build strong, engaged teams.
• A proactive, self-starting professional with a strong sense of ownership and accountability.
• Exceptional communication skills, both verbal and written, with a professional and positive demeanor.
• Proficient in Microsoft Outlook and communication systems.
• Ability to work flexible shifts including days, nights, weekends, and holidays.

Work Schedule Full-Time :

Compensation Pay Range :