Treatment Plan Coordinator

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Patient Care Coordinator

Location : Charlotte, NC

Shift : Monday-Thursday, 7 : 30 AM - 5 : 00 PM

About Us

At Sautter Family Dentistry, we are dedicated to delivering exceptional, compassionate dental care to patients of all ages in a welcoming, family-friendly environment. Our team prioritizes building lasting relationships, promoting oral health, and ensuring every visit is comfortable and stress-free. We value teamwork, professionalism, and a patient-first approach in everything we do.

Position Overview

We are seeking a Patient Care Coordinator to support our restorative and hygiene teams. This role is key to keeping schedules full, educating patients about treatment plans, and facilitating a smooth, efficient patient experience.

Key Responsibilities

• Keep the restorative schedule full and maintain a daily hygiene treatment schedule sheet.
• Maintain current unscheduled and ASAP (short-call) lists for patients seeking earlier appointments.
• Present and educate patients about their treatment plans after the dentist has diagnosed and reviewed their care.
• Promote Same Day Dentistry to every patient.
• Determine insurance benefits applicable to treatment plans and estimate patient co-pay amounts.
• Assist patients with dental insurance, present fees, and provide treatment cost estimates.
• Check out restorative patients not doing Same Day Dentistry, ensuring they have scheduled their next appointment.
• Verify all patient insurance coverage, including weekly coverage amounts.
• Maintain assigned email day and sheet day tasks.
• Review cases with the dentist and support the team with other office tasks, including answering phones and following up on unscheduled treatments.

Qualifications

Full-Time / Part-Time

Full-Time

Location

Sautter Family Dentistry

Position Requirements

This position is currently accepting applications.