Director of Social, Creators and Culture

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People| Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Reporting to the Senior Director Owned Media of MX Marketing, the Director of Social, Creators and Culture will take a pivotal role in shaping and defining Samsung’s brand in the USA along with driving revenue growth across our mobile product categories (Smartphones, PCs, Tablets, Wearables (Watch / Audio / Ring)).

This person will be responsible for managing and driving our Owned Social and Influencer / Creator / Talent strategy and execution, including :

Samsung’s Organic Social presence across social platforms Samsung’s Creator / Influencer program, comprising a mix of “celeb” Influencers and Micro / Macro Creators (#TeamGalaxy) Samsung’s Nano community creator program that help drive social conversation at scale Samsung’s Members program that engages with our most loyal fans and celebrates their love for our products Driving Samsung’s place in Culture in the US

The objectives of this role are simple :

Drive cultural relevancy that puts the Samsung brand on the map in the US, causing people to follow us and engage with our brandCreate insane social conversation , both on and off Samsung platforms that deliver a disproportionate share of voice for usShowcase Samsung innovation with human-powered stories and content that fuels desire for our products, and drives people to want to touch / try devices in real life

This is a role where those who share a passion and ambition to change the market and disrupt status quo will shine. You’ll have the freedom and flexibility to be bold and disruptive in your approach and leverage an amazing x-functional support team around you to bring your vision to life. We’ll expect you to help secure multiple awards and industry / peer recognition for your work.

Although this role is mobile-specific, other Samsung groups will expect you to be a source of best practice and expertise, and may call on your advice and input to help realize the potential of their businesses. You will rapidly become the “go-to” resource for guidance and will need to act with confidence and strong leadership.

You’ll be working heavily with Samsung’s internal teams in Korea to align on global-local strategies and implementations. You’ll work heavily with our Carrier and Retail stakeholders to ensure maximum value and amplification.

This is a fast-paced environment with a great mix of strategic planning, rapid execution and a bit of hustle!

Position Objective

Develop a comprehensive social media and influencer strategy to meet earned media targets per brand, leading the development of all social media campaigns for organic social media accounts, and collaborating with the paid media team to leverage high-performing organic content

Partner with the Agency of Record(s) to define immediate and long-term playbooks, guiding a team on platform growth strategy

Own the full influencer mix from nano to macro to celebs, developing a strategy that optimizes influencer performance and adapts to changes in the creator ecosystem

Provide thought leadership in developing brand storytelling across all social media platforms, advising on narrative trends that complement brand strategies and high-performing formats

Own the social media KPI scorecard focused on brand and commercial contribution, working in partnership with the x-functional Samsung and Agency Partner team, and leveraging reporting tools

Partner and collaborate with cross-functional teams to regularly optimize and refine social strategy and content

Assist in social / talent shoots, as needed

Build and maintain strong relationships with representatives of key social platforms and tools

Participate in regional and global meetings and check-ins, as needed

Develop and maintain a global social media calendar across all platforms

Manage the organization and receipt of all creative assets from the respective teams

Negotiate & execute commercial terms & contracts – working with internal stakeholders such as Legal, Finance, Compliance and Procurement

Track, analyze and report against marketing KPIs and metrics, and take corrective action where needed

Identify synergies between your programs and our Carrier / Retail account teams and their specific needs to ensure that Carriers / Retailers achieve their goals

Drive all communications assets, advertising, promotional materials and PR inputs related to your initiatives, working closely with agency partners and x-functional teams

Work closely with Finance to ensure all plans are within budget, and all approvals handled within compliance and guidelines

Ensure that the x-functional team across the organization is fully aware of your programs and activities and leverage them in the maximum way possible (e.g. integrating into retail or CRM communications)

Minimum Qualifications

BA / BS degree in marketing, communications or business management; 12+ years of relevant progressive marketing experience

10 years+ in GTM Execution across Social / Influencers / Talent

An iterative thinker who can challenges the status quo

Consummate collaborator committed to communication excellence

Experience negotiating complex deals and programs with large, international companies

Experience working with technology platforms and internet brands

Existing connections and relationships with the world’s leading media & internet brands

Ability to think strategically about issues, leading to recommendations and action plans

Ability to think quickly and make decisions, sometimes without all the necessary information

Comfortable presenting at C level

Strong project / program management experience

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or om for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.