IT Technical Support IIThe Tsui Group • Los Angeles, CA, US
IT Technical Support II
The Tsui Group • Los Angeles, CA, US
30+ days ago
Job type
- Full-time
Job descriptionCapable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Bachelor's degree in computer science or related field preferred Minimum of 10 years of experience Candidate must have access to company vehicle or be willing to use personal vehicle. Must be able to lift at least 40 lbs. Ability to organize short and long-term tasks and communicate status of tasks with clients and management. Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results driven focus. Capability to assume additional responsibilities. Demonstrated experience managing data coordination and conversion projects. Salary Range : $94,000-$99,000 Medical, Vision, & Dental – 100% covered for the employee Life and Disability Insurance 10.5 days of Vacation pay (Accrued) 6 days of Sick pay (Available Immediately) 10 days of Holiday pay (9 Holidays, 1 Personal Day) 3% Employer Contribution 401k (After 1 year of service) Monthly Stipend for Cell Phone Laptop for work purposes
Job Description
Job Description
The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties.
Position Description Summary
This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.
Key Responsibilities :
- Answer incoming customer emails to the Help Desk.
- Follow established procedures to diagnose and troubleshoot system issues.
- Analyze, determine, and document reported production outages / incidents.
- Determine severity, impact, and nature of incidents. Escalate as needed.
- Communicate clearly with other team members.
- Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
- Complete onboarding or offboarding functions for staff being mobilized or demobilized.
- Perform hardware and software installations.
- Oversee deployments and relocations of staff at various locations throughout the airport footprint.
- Provide IT support at Division-wide sponsored events.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new staff.
- May assume other duties as required / needed.
- Maybe required to work various shifts as needed.
- Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.
Requirements
Hardware and Infrastructure Experience :
PC Hardware Troubleshooting
Installation, Configuration, and Maintenance Experience :
Microsoft Office 365 Suite
Education and Professional Experience :
Other Requirements :
Benefits
Create a job alert for this search
It Technical Support • Los Angeles, CA, US
Related jobs
Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe.
We specialize in designing, implementing, and supporting cutting edge...Show more
Sign on bonus eligible position!.Provides Chemical Dependency services and psychotherapy to adults, adolescents, significant others of CD patients, and families under indirect supervision.Answers a...Show more
A company is looking for an IT Associate to support its technical operations and enhance user experience in a remote setting.
Key Responsibilities Provide technical support for users and manage on...Show more
Network Administration and Security.Hardware and Software Installation and Maintenance and Repair (Aloha POS, etc.Network and System Troubleshooting.
VPN, Printers, Email and Phone system administra...Show more
This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.
The position is responsible for the initial analysis, diagnosis and tr...Show more A company is looking for a Solution Owner for Customer Support IT Applications.Key Responsibilities Act as the primary IT liaison for Customer Support, identifying and shaping new business initia...Show more 
The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support.
This senior-level position bridges the gap between f...Show more A company is looking for a Technical Support Analyst (US Remote).Key Responsibilities Provide courteous and professional technical support via phone and email to customers Communicate with fulfi...Show more 
San Francisco Bay Area (Hybrid – Onsite in San Mateo 2+ Days / Week).Company : Med Tech Solutions (MTS).Med Tech Solutions (MTS) is a leading healthcare cloud computing company dedicated to simp...Show more A company is looking for an Enterprise IT Tech I to provide remote IT support for staff and executives.Key Responsibilities Provide remote IT support, delivering timely and effective solutions M...Show more A company is looking for an IT Support Coordinator to provide technical support for a global remote workforce.Key Responsibilities Provide Tier 1 and Tier 2 technical support for hardware, softwa...Show more A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications products.Key Responsibilities Provide first contact support for business voice, vide...Show more 
New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team?.We are committed to delivering excellent customer service while maintaining a work culture...Show more A company is looking for an Advanced Support Engineer II to join their Global Technical Support team.Key Responsibilities Provide technical leadership and troubleshooting guidance to support team...Show more A company is looking for an IT Specialist to join their IT Department and support employees with technical issues.Key Responsibilities Provide technical support to employees through helpdesk serv...Show more This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.
Position holder is responsible for the initial analysis, diagnosis and...Show more 
The IT Support Specialist I work directly with attorneys, staff, professional managers and firm directors as the frontline point of contact for the firm.
The IT Support Specialist I have regular int...Show more A company is looking for an IT Support Engineer to ensure the smooth operation of its IT infrastructure during a period of rapid growth.
Key Responsibilities Provide technical support via helpdesk...Show more
IT Support Technician III - Los Angeles
Interlaced • Los Angeles, CA, US
Full-time
Last updated: 23 days ago • Promoted
Addiction Medicine - CDRC III - PT 32 hours / Benefitted - Simi Valley
Kaiser • SIMI VALLEY, California, United States
Part-time
Last updated: 24 days ago • Promoted
IT Support Associate
VirtualVocations • Long Beach, California, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Technical Support
Gyu-Kaku Japanese BBQ • Torrance, CA, US
Full-time
Last updated: 30+ days ago • Promoted
IT Technical Support I
SummitHR • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Solution Owner for IT Applications
VirtualVocations • Fullerton, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Specialist Tier III
AMEN CLINICS, INC., A MEDICAL CORPORATION • Costa Mesa, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Analyst
VirtualVocations • Van Nuys, California, United States
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Consultant II
Medical Technology Solutions LLC • Valencia, CA, US
Full-time
Last updated: 30+ days ago • Promoted
IT Support Technician
VirtualVocations • North Hollywood, California, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Support Coordinator
VirtualVocations • Glendale, California, United States
Full-time
Last updated: 3 days ago • Promoted
Technical Support Advisor
VirtualVocations • Signal Hill, California, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Support Technician II
Lyon Management Group, Inc. • Newport Beach, CA, US
Full-time
Last updated: 30+ days ago • Promoted
Advanced Support Engineer II
VirtualVocations • Huntington Beach, California, United States
Full-time
Last updated: 3 days ago • Promoted
IT Support Specialist
VirtualVocations • Pasadena, California, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Technical Support
SummitHR • Los Angeles, CA, US
Full-time
Last updated: 30+ days ago • Promoted
IT Support Specialist I (Swing Shift)
TEKsystems • Los Angeles, CA, United States
Permanent
Last updated: 22 days ago • Promoted
IT Support Engineer
VirtualVocations • Long Beach, California, United States
Full-time
Last updated: 30+ days ago • Promoted