Customer Service Specialist

Overview

Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies.

Requirements

• 3+ years of work experience in Customer Support or Program Management in supply chain / distribution / manufacturing / logistics
• Experience with Systems Applications and Processing (SAP) / ERP system
• Strong Microsoft Office / Excel (VlookUps and Pivot Tables)
• Ability to work in a fast-paced environment managing multiple priorities
• Strong verbal and written communication

Plusses

Day to Day Responsibilities

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Equal Opportunity Statement

Insight Global is committed to diversity and inclusivity.