Commercial Line Account Manager

Job Summary :

The Commercial Lines Account Manager is a critical role responsible for managing and growing a book of commercial insurance business. This individual acts as the primary liaison between clients, insurance carriers, and internal teams, ensuring clients receive comprehensive coverage, exceptional service, and ongoing risk management solutions. The Account Manager will be a proactive problem-solver, building strong relationships and identifying opportunities to expand and cross-sell coverage.

Key Responsibilities :

Client Relationship Management :

Serve as the primary point of contact for an assigned book of commercial clients, building and maintaining strong, long-term relationships.

• Proactively communicate with clients to understand their business operations, risk exposures, and evolving insurance needs.
• Conduct regular client reviews to discuss policy performance, coverage adequacy, and recommend appropriate adjustments.
• Address client inquiries, resolve issues, and provide timely and accurate information regarding policies, claims, and billing.
• Manage client expectations and ensure a high level of customer satisfaction.

Policy Management and Renewal :

Manage the entire policy lifecycle, including new business, renewals, endorsements, and cancellations.

Risk Management and Consultation :

Identify potential gaps in coverage and recommend appropriate solutions to mitigate client risks.

Business Development and Sales Support :

Collaborate with producers (sales executives) on new and renewal business opportunities.

Administrative and Compliance :

Maintain accurate and detailed client records in the agency management system (e.g., AMS360, Epic).

Qualifications :

Education & Experience :

Bachelor's degree preferred; a combination of education and relevant experience will be considered.

Licenses & Certifications :

Active Property & Casualty (P&C) Producer License is required.

Skills & Competencies :

Commercial Insurance Expertise : In-depth knowledge of commercial lines insurance products, coverages, and industry practices (e.g., General Liability, Commercial Property, Workers' Compensation, Business Auto, Umbrella, Professional Liability).

Team Player :

Collaborative mindset with a willingness to support colleagues and contribute to a positive team environment.

J-18808-Ljbffr