Talent.com
Banking Customer Service Representative - Onsite

Banking Customer Service Representative - Onsite

TeleperformancePompano Beach, FL, US
30+ days ago
Job type
  • Full-time
Job description

TP Banking Customer Service Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

This position will be based on-site at our North Lauderdale, Florida location.

Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • Qualifications

    We're looking for fearless people people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent
  • IT / Network certifications / degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Key competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Be part of our TP family. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Customer Service Representative • Pompano Beach, FL, US

    Related jobs
    • Promoted
    Customer Service Representative - Onsite

    Customer Service Representative - Onsite

    TeleperformancePompano Beach, FL, US
    Full-time
    TP Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline thei...Show moreLast updated: 30+ days ago
    • Promoted
    Take Surveys Get Paid!

    Take Surveys Get Paid!

    Prime InsightsWellington, FL, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Work From Home - Take Surveys and Earn!

    Work From Home - Take Surveys and Earn!

    Prime InsightsWellington, FL, United States
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    CENFort Lauderdale, FL, US
    Full-time
    Senior Customer Service Representative.The Senior Customer Service Representative is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goal...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Universal PropertyFort Lauderdale, FL, US
    Full-time
    Customer Service Representative.The CSR would be responsible for assisting current customers with various service needs.The CSR will need to have knowledge of property insurance and excellent custo...Show moreLast updated: 27 days ago
    • Promoted
    • New!
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    Teleperformance USANorth Lauderdale, FL, US
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 1 hour ago
    • Promoted
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsRoyal Palm Beach, FL, United States
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Senior Customer Service Representative (Float)

    Senior Customer Service Representative (Float)

    CENHollywood, FL, US
    Full-time
    Senior Customer Service Representative (Float).The Senior Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and opening new deposit accounts by branc...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Customer Service Representative - Onsite

    Customer Service Representative - Onsite

    Teleperformance USANorth Lauderdale, FL, US
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 1 hour ago
    • Promoted
    Freelance Data Collector

    Freelance Data Collector

    Prime InsightsWellington, FL, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Service Finance Inside Sales Representative

    Service Finance Inside Sales Representative

    TruistBoca Raton, FL, US
    Full-time +1
    Service Finance Inside Sales Representative.A Service Finance Inside Sales Representative will play a critical role in acquiring, onboarding, and managing contractor and dealer accounts.This positi...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    ManpowerFort Lauderdale, FL, US
    Full-time
    Customer Service Representative.Our client, a leading customer service organization, is seeking Customer Service Representatives to join their team. As a Customer Service Representative, you will be...Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeWellington, FL, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 1 day ago
    • Promoted
    Business Services Representative (Retail- Outbound Business Development)

    Business Services Representative (Retail- Outbound Business Development)

    First Citizens BankFort Lauderdale, FL, US
    Full-time
    At First Citizens Bank, together we become better.We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Business Servi...Show moreLast updated: 30+ days ago
    • Promoted
    Sales & Service Representative (Universal Banker)

    Sales & Service Representative (Universal Banker)

    First Citizens BankBoca Raton, FL, US
    Full-time
    At First Citizens Bank, together we become better.We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Sales and Serv...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Representative

    Client Service Representative

    VCA Animal HospitalsPompano Beach, FL, US
    Full-time
    We are seeking an experienced Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is o...Show moreLast updated: 30+ days ago
    • Promoted
    Prospective Member Customer Service Representative

    Prospective Member Customer Service Representative

    NationsBenefitsFort Lauderdale, FL, US
    Full-time
    Customer Service Representative.NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member e...Show moreLast updated: 30+ days ago
    • Promoted
    CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

    CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

    Daikin ComfortFort Lauderdale, FL, US
    Full-time
    Customer Service Representative / Inside Sales Representative - 1.Daikin Comfort Technologies Distribution, Inc.HVAC CSR / Inside Sales Representative position for our branch operations group located a...Show moreLast updated: 6 days ago