Base pay range
$112,000.00 / yr - $119,000.00 / yr
IT TECHNICAL SUPPORT II - LOCATION : LOS ANGELES, CA
Position Description Summary
This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group.
Professional Experience Level / Other Qualifications
- 10 years or more experience.
- Must be able to lift at least 40 lbs.
- Ability to organize short and long-term tasks and communicate the status of tasks with clients and management.
- Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
- Ability to work with others.
- Self-starter with results-driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects.
Education / Training
Bachelor's degree in computer science or related field preferredEssential Job Duties (include the following, but not limited to)
Answer incoming customer emails at the Help Desk.Follow established procedures to diagnose and troubleshoot system issues.Analyze, determine, and document reported production outages / incidents.Determine severity, impact, and nature of incidents. Escalate as needed.Communicate clearly with other team members.Submit tickets for new services or application requests in Freshdesk, IT Service-Now, and other related tracking applications.Complete onboarding or offboarding functions for staff being mobilized or demobilized.Perform hardware and software installations.Oversee deployments and relocations of staff at various locations throughout the airport footprint.Provide IT support at Division-wide sponsored events.Provide on-the-job training for new department staff members.Provide computer orientation for new staff.Hardware and Infrastructure Experience
PC Hardware TroubleshootingCapable of diagnosing and resolving hardware component failures, including motherboards, power supplies, memory, and storage devices. Proficient in handling upgrades, replacements, and configurations.Installation, Configuration, and Maintenance
Windows Operating SystemsProficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.Microsoft Office 365 SuiteProficient in deploying, troubleshooting, and providing user support for both stand-alone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.Element-Specific Requirements / Notes
May assume other duties as required / needed.Maybe required to work past regular work shift if needed.Maybe required to work various shifts as needed.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
OtherIndustries : IT Services and IT Consulting#J-18808-Ljbffr
