Technical Support Engineer

A company is looking for a Technical Support Engineer to provide industry-leading technical support to global customers.

Key Responsibilities

Respond to and resolve customer support requests via various communication channels

Maintain high levels of customer satisfaction and build a technical knowledge base

Setup, test, and replicate customer issues while providing technical training and documentation

Required Qualifications

Degree in Computer Networking, Engineering, Computer Science, Information Technology, or related field, or 3+ years of relevant experience

3+ years of customer service experience in a technical support role

Knowledge of networking principles, protocols, and technologies

Proficiency with Windows and knowledge of Linux operating systems

Experience with virtualization and cloud platforms such as VMware, AWS, or Azure