COLLECTIONS AND BILLING SPECIALIST

Job Summary :

As the Collections and Billing Specialist (Administrative Service Officer) you will play a crucial role in ensuring accurate and timely collections. You will be responsible for outreach to customers with outstanding balances and will be an integral contributor to quality assurance activities. This position will also assist the department with updating customer contact info and billing activities. You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective yet customer-centric path. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought, listened to, and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic and a strong desire to succeed.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties :

• Communicating with the regulated community to ensure timely payments of accounts including follow-up as well as incoming calls and emails.
• Research and update contact info for returned mail and invalid email addresses. Use both external and internal sources to find the most up to date information.
• Act as secondary backup for billing functions.
• Collaborate with the revenue team and other departments on billing and collections issues.
• Assist with weekly mail log and check deposits as needed.
• Enter data accurately into various systems and save backup documentation for tracking. Monitor for errors or discrepancies and escalate them for review.
• Account reconciliations and managing aging reports and metrics.
• Answering questions from the regulated community or routing them to the appropriate area.
• Creating on demand reports for management.
• Assist in referring delinquent accounts to the Attorney General’s Office.
• Participate in process reviews and problem solving for driving continuous improvement.
• Assist the team as needed with other billing, revenue, or collections related tasks as needed.
• Follow established standard work and adhere to government accounting guidelines and regulations.

Knowledge, Skills & Abilities (KSAs) :

Selective Preference(s) :

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

Among the many benefits of a career with the State of Arizona, there are :

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

ASRS Lifetime Benefits