Vice President of Account Management

Job Description

Job Description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

At Koalafi, we're making life's important purchases possible by offering transparent, inclusive, and flexible payment options. We partner with leading merchants across furniture, appliances, automotive, and e-commerce to help their customers buy what they need and help our partners grow. We're entering an exciting next phase of growth—and we're looking for a Vice President of Account Management to design and lead a best-in-class organization that drives retention, expansion, and long-term partnership value across our entire merchant portfolio.

The Opportunity

This is a unique opportunity to build and scale Koalafi's Account Management function from the ground up—spanning our largest enterprise partners to our long-tail SMB merchants.

You'll centralize Account Management under a single vision, define the strategy and playbooks, and lead a team that transforms AM into a true growth engine. You'll blend commercial strategy with operational excellence to deepen relationships, expand partnerships, and deliver measurable results.

What You'll Do

Strategic Leadership

• Design and lead Koalafi's centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments.
• Establish Account Management as a core driver of growth, responsible for retention, expansion, renewals, and executive advocacy.
• Build and execute scalable frameworks, playbooks, and coverage models to support consistent and measurable outcomes.
• Partner closely with Sales, Product, Marketing, and Operations to ensure merchant insights directly shape company strategy.

Growth, Retention, and Expansion

Operational Excellence & Scale

Team Leadership & Development

What We're Looking For

Location : Arlington, VA, Richmond, VA or Remote

Why choose Koalafi : A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits :

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best :

Who we are & what we value :