Marketing / Sales - Int

Duration : 3-6 month(s)

Description / Comment : The primary purpose of this role is to manage the execution of our customer connections. Acting as a customer advocate and supporting vital communication and problem solving between all stakeholders, customer, plant, quality, supply chain and finance. This is not an entry level role and requires extensive analytical, organizational and time management skills.

Essential Functions :

The Inside Sales and Customer Service Representative within Aerospace encompasses setting high level performance targets, risk mitigation strategies, and disciplined execution to support commitments made to the customer and the organization. This position includes strong attention to detail and tactical execution, including but not limited to :

• Handle a high volume of customer interactions and be the voice of the customer.
• Take ownership of key customer accounts.
• Manage all aspects of quoting, order entry and statusing of orders to meet customer expectations.
• This is not a sales quota role but instead works with customers to place orders within forecast and lead time.
• Maintain digital records / files and some paperwork to ensure compliance.
• Work with internal teams to assist in quoting new business based on customer provided requirements.
• Assist all departments for any customer related issues and resolving complaints.
• Must be proficient in Microsoft Excel, Outlook and MRP systems (preferably Oracle).
• Be a Team player - Work effectively in a team driven environment and culture.
• Operate in a fast-paced work environment and be able to handle pressure and challenges from internal and external customers.

Additional Job Details :

Integrity - Job requires being honest and ethical.