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Customer Service Support Agent

Customer Service Support Agent

Vocalink ConnectionsRocky Mount, VA, us
1 day ago
Job type
  • Full-time
  • Part-time
  • Quick Apply
Job description

Job Description

Vocalink Connections Partners with major companies to provide exceptional customer support through a remote contractor network. We are committed to helping individuals work independently, earn reliably, and build long-term career and income stability from home.

If you are seeking a flexible, remote opportunity where your professionalism and personality matter-we'd love to connect with you.

What You'll Do

  • As a Customer Service Independent Contractor, you will :
  • Handle inbound customer service calls, chat, and / or emails inquires
  • Assist customers with questions, troubleshooting, and account information
  • Provide excellent service and maintain a calm, friendly tone
  • Follow client-provided scripts and guidelines
  • Work your assigned schedule and meet basic service expectations

What We Offer

  • The freedom to choose when you work and how much you work
  • Work-from-home flexibility - no commute!
  • Opportunities to severe well-known brands
  • Full certification guidance provided
  • Support from our internal Success Team
  • Ability to increase earnings based on performance and client selection

    • Ideal For

  • College students
  • Stay-at-home parents or caregivers
  • Retirees
  • Individuals seeking additional income
  • Anyone wanting more control over when they work
  • Those who thrive in remote environments

    • Requirements

    What You Need

  • A positive, professional attitude and clear communication skills
  • Commitment to reliability and self-management
  • Ability to work independently without direct supervision
  • A computer or laptop (Mac / PC) that meets platform requirements
  • Headset and & high-speed internet service
  • Must be 18 + and eligible to work as an independent contractor in the U.S.
  • High-school diploma or equivalent
  • Basic computer and typing proficiency
  • Ability to remain calm, patient, and professional when assisting customer
  • A quiet home workspace free from noise or interruptions

    • (Note This is   not   a W-2 position. Contractors are responsible for their own taxes.)

    Technical Requirement

  • Reliable Computer or laptop (Chromeboooks not support)
  • High-speed internet connection (wired recommended)
  • Headset
  • Ability to pass background check (if required by program)
  • Windows 11

    • Benefits

    Schedule & Flexibility

  • Choose from part-time or full-time hours
  • Create your own schedule in available client time blocks
  • Morning, afternoon, evening and overnight options available
  • Compensation varies based on client program and call volume
  • Contractors are paid bi-weekly
  • Some programs offer performance incentives

    • Note : This is a 1099 Independent Contractor - no W-2 Benefits

    Why Contract with Us

  • Work from the comfort of your home
  • Choose your own client program
  • Flexible scheduling around your life
  • Opportunity to support well-known, established brands

    • How to Apply

    Submit your interest here :

    Apply Now :     https : / / shorturl.at / c5lE3

    Join Us. Work From Home. Create Your Own Schedule.

    We look forward to helping you launch your remote professional journey with Vocalink Connections!

    Michelle Watson

    Vocalink Connections, LLC

    vcinfo@vocalinkconnections.com

    Recruitment Team

    Requirements

    Customer Service General Computer Knowledge

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    Customer Service Agent • Rocky Mount, VA, us