Job Description
Job Description
Description
The Sales Manager is the backbone of our Sales Team, and meets regularly with team members, ensuring they are trained and prepared to solve our clients’ challenges. The Sales Manager manages a real-time Scorecard (KPI’s) for the Sales Team. The Sales Manager is always monitoring activity in Salesforce and coaching the Sales Team in both pre and post client meetings. Using this time to ensure that our clients are receiving the best “In-Telecom Experience”.
Key Responsibilities
Team Leadership and Development :
- Recruit, train, and mentor a team of sales representatives to achieve and exceed individual and team sales targets
- Foster a positive Lead, Manage, and Accountability (LMA)
- Provide clear directions and communicate with clients and team members
- Understand the customer needs and match company offerings
- Demonstrates knowledge and experience in selling to mid and executive level managers in a competitive marketplace
- Observes (ride-alongs) and provides team members with effective and encouraging coaching and feedback
- Working CRM knowledge, preferably Salesforce, and experience holding the team accountable for using the system
- Manage Scorecard and Team Needs
- Drives accountability through use of tools and processes
- Sales plans in place
- Pipeline is visible
- Forecasting is reliable
- Resource needs are communicated and backed up by data)
Operations Process and Procedures :
Identifies gaps in standards, processes, and procedure, and mentor the staff to align with those changesIdentify gaps in processes and procedures and align with department leaders to resolveCommunicate to team members the importance of the sales processCaptures sales process best practices, builds or enhances sales process tools, provides training and drives adoption with the teamEstablishes a “way” in which the sales organization works and a rhythm of meetings and activities to drive performanceSales process and reportingActivity expectationsRoutine meetings (1 : 1’s, group, training, forecasting, management reporting)Systems for proposals, forecasting, etc. Salary : $90k - $110k Sales ManagerEffective usage of CRMExpense management and expectationsAgreement Deliverable Management :
Understanding ITC agreementsReview and approve all quotesReview and approve all service agreementsContributes to the Leadership Team :
Demonstrates business acumen on how Company’s business operates (strategically, financially and operationally)Maintains open and productive communication channels with the President and leadership team by communicating information clearly and effectively between the sales team, management team, and customersParticipates in leadership meetings and provides updates on salesProvides visibility into pipeline, forecast, leading indicators (sales activities) and lagging indicators (results)Works collaboratively with and maintains open and productive communication channels with other departmentsWorks effectively with all other departments and leaders for day-to-day leadership of the sales team as well as prepares the team for growthBe a true role model for company values and cultureAlways presents a professional image in appearance, communications, and interactionsJob Benefits
Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field. A master’s degree is a plusAt least 5-7 years of experience in sales, with a proven track record of meeting or exceeding sales targetsAt least 2 years of experience in a leadership or sales management roleStrong understanding of sales techniques, strategies, and processesDemonstrated success in driving revenue growth and achieving business objectives in the tech industryStrong analytical and data-driven decision-making skillsExcellent leadership and communication abilities, with the capacity to inspire and motivate teamsExperience and knowledge in MSP, VOIP, Security Cameras / Access points preferredThe ability to work under pressure and handle stressDeep understanding of sales and marketing strategies in the tech service sectorFamiliarity with the latest technology trends, market developments, and competitionAbility to adapt to a fast-paced and dynamic business environmentExcellent leadership and coaching ability; can successfully coach others in sales practicesProficient in CRM Software and Microsoft Suite