Content Designer Job at Nu in Richmond

Overview

Recognized by Time as one of the world’s 100 most influential companies, Nu (NYSE : NU), the largest independent digital fintech, is a $70.8B financial-technology powerhouse redefining digital banking. Since its founding in 2013 by David Vélez, Cristina Junqueira, and Edward Wible, Nu has grown to serve over 123 million customers in Brazil, Mexico, and Colombia, with a mission of eliminating financial complexity and empowering people through intuitive, low-cost, and innovative customer experiences. Our product suite spans digital checking and savings accounts, credit cards, lending, instant payments (Pix in Brazil, SPEI in Mexico, PSE in Colombia), insurance, and investments.

To help us grow and fight complexity we are looking for an experienced Content Designer to join our Design team.

Responsibilities

• Co-design with Product Designers to deeply understand users\' pain points and feelings at every step of all our customer journeys.
• Partner with UX Researchers to analyze and understand research results for projects where you create the texts.
• Collaborate with Designers, Brand Managers, Product Managers and Copywriters to set the vision and storytelling for content and drive cohesive product narratives across multiple platforms and touchpoints.
• Write clear, consistent, and concise user-interface content, emails, and push notifications following Nubank\'s UX Content Guidelines.
• Represent and advocate for Content Design across different teams.
• Propose research and A / B tests to deliver better content and ensure more inclusive, people-centered decision making.
• Build a deep understanding of the product audience and its peculiarities to improve the current UX Content Guide.

Qualifications

Must have :

Nice to have

Benefits

Diversity and Inclusion

We want to build products and experiences for everyone who wants to take back control over their finances, which is why we build strong and diverse teams. We hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud that 30% of our team identify as LGBTQ+, and 40% identify as women, in all positions and seniority levels. We are a process-light organization that values human interactions, and everyone at Nu has the opportunity to speak up, participate, grow, and share ideas.

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Location

Will you now or in the future require sponsorship to work in the US?

Do you have experience as a Content Designer?

How many years of professional experience do you have in UX writing or content design?

Have you worked directly with Product Designers and UX Researchers to co-design user journeys and create product copy? If yes, briefly describe one project (your role, how you partnered with design / research, and the outcome or impact).

Have you proposed, run, or analyzed A / B tests or other content research (moderated / unmoderated tests, surveys) to improve content? If yes, briefly describe one test / study and its result or key learning (method + outcome).

Do you have experience in banking / fintech segments? Select...

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