Federal Solutions Leader

Job Description

About the Company

Virtualitics, the Mission AI Company, is a leader in delivering AI readiness applications for commercial and government organizations. We are a fast growing AI company built on a decade of Caltech research in partnership with NASA / JPL, giving us a unique heritage in mission-critical innovation. We transform mission readiness and operational efficiencies at speed and scale by providing and predicting key insights that directly address critical capability gaps across key areas : Maintenance, Materiel, Supply Chain, Operational Insights and Deep Threat Analysis.

Our patented technology focuses on providing AI-powered insights that are both easily consumed and trusted by analysts, operators and organizational leaders alike. This approach allows for rapid processing and analyzing of complex data to predict future outcomes and deliver clear, contextual insights for greater decision advantage.

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The Role

In this role, you’ll help deliver the Virtualitics AI Platform and / or AI / ML solutions, and join the team designing and crafting tools to help analysts, data scientists, knowledge workers, and business leaders better understand their data and

effectively communicate insights from their data.

Customer Success

This Solution Leader is critical to the success of onsite teams and is a person excited for the opportunity, and has the subject matter expertise, to relate to customers to solve their pain points. The SL will be the face of Virtualitics onsite

with end users. Strong interpersonal skills and a desire to consistently engage will

support this opportunity.

Product Implementation

The SL works in conjunction with the technical staff to ensure that Virtualitics capabilities are operationally effective for our DLA sponsors and end users. This person is responsible for validating reports based on the outputs of our workflows

and ensuring interoperability within the DLA ecosystem of products and datasets.

Training and Support

The SL will deliver training and conduct desk side support onsite for a wide variety of DLA end users. The SL captures issues and RFIs from customers and relays them to the broader Virtualitics teams in order to correct problems, fix bugs, and implement improvements.

Responsibilities

• Manage customer relationships such as organizing site visits and coordinating customer discovery sessions, conducting demos, creating documentation and briefing materials, and answering in-depth questions about Virtualitics’ capabilities
• Predict and forecast potential client use cases; identify innovative methods by which clients can utilize Virtualitics applications to improve product adoption and directly realize solution capabilities
• Responsible for all tactical level engagements with end users in order to facilitate knowledge transfer and end user adoption of our products.
• Collect information on user personas and present findings
• Drive adoption of Virtualitics’ AI solutions across the DLA-J3
• Maintaining regular and recurring electronic communication and coordination at an onsite locations supporting DLA-J3 operations
• Provide subject matter expertise to the AI team for application development.
• Travel up to 25% may be required to support customer on-site delivery,

training and operational deployment for customer utilization

Required Qualifications

Compensation

We offer :

Please note : This position will work on projects related to the Department of Defense and the Defense Logistics Agency and supporting locations. You must be authorized to work in the US without sponsorship with the ability to obtain a Secret Security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoD and DLA for the necessary security clearance.