Customer Relations Specialist

Owners Relation Agent I

The Owners Relation Agent I responsibilities include but are not limited to :

• Scan documents into internal database as needed
• Create and monitor Salesforce accounts / cases
• Prepare / mail Change of Address and ACH forms
• Process new / revised owner account data
• Answer incoming calls on Owner Relations hotline
• Create and maintain strong relationships with interest partners and industry peers
• Research owner inquiries related to discrepancies in payments, interests, and settlements
• Confirm Decimal interests by calculating various interest types working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK)
• Analyze data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia, and Glancer
• Review lease documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement, etc.
• Provide assistance to the legal department to resolve claims and civil matters
• Other Land Department responsibilities as assigned

This person will be assisting Landowners across many areas of the business and will be working with different departments to help with issues / document control / and questions.

Skills : document management, customer service, professional, administration, customer relations, Microsoft office, oil and gas, Salesforce CRM, document control, administration support

Additional Skills & Qualifications :

Oil and Gas Background would be great

0-2 years in Administrative background with Customer Service experience

No Degree but Diploma needed

Required Experience and Skills :

0-2 years commensurate experience

High school diploma or GED

Ability to build strong relationships

Excellent communication skills, both oral and written

Ability to manage stressful situations to a positive outcome

Professional demeanor and proven ability to work in a team environment across cross-functional teams

Self-motivated

Ability to adapt and work under pressure

Ability to prioritize workflow based on specific deadlines

Demonstrated ability to positively influence peers via actions and directives to accomplish organizational goals

Possess excellent organizational, communications, and problem-solving skills.

Excellent computer skills including MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications.

Ability to prioritize workflow based on specific deadlines

Experience Level : Entry Level

Pay and Benefits : The pay range for this position is $19.05 - $20.33 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type : This is a hybrid position in Canonsburg, PA.

Application Deadline : This position is anticipated to close on Oct 8, 2025.