Senior Associate, Escalations

A company is looking for a Senior Associate, Escalations.

Key Responsibilities

Interact with clients using various communication channels to resolve complex cases

Manage and resolve complex cases while collaborating with internal teams

Support service improvement initiatives and provide feedback on community experiences

Required Qualifications

Over four years of relevant experience in customer service or similar roles

Experience in hospitality or working with technology platforms is preferred

Ability to work flexible hours, including weekends and holidays

Proficiency in English; knowledge of other languages is a plus

Strong computer skills, including familiarity with Apple / Mac OS and Google Suite