Relationship Banking Associate

Overview

Join to apply for the Relationship Banking Associate role at NBT Bank

Pay Range : $17.50 - $22.43

The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customers' needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone.

Responsibilities

• Process daily transactions and account servicing with a high level of accuracy and efficiency, including routine and non-routine teller transactions in accordance with policy and procedures.
• Provide a consultative customer service approach to understand customer needs, deliver viable solutions, handle referrals and relationship management, and refer customers to appropriate business partners when necessary.
• Discuss lending basics, credit reports / scores, and offer cross-sell opportunities; conduct sales and service calls to existing and potential customers; resolve issues and ensure customer satisfaction in a timely manner.
• Participate in community events supporting CRA efforts.
• Perform other duties as assigned, including guiding and training other employees as needed.

Education and Experience

Skills and Abilities

Unique Job Characteristics and Requirements

Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the SAFE Act and become familiar with requirements for approval. Ability to obtain NMLS Certification is preferred but not required.

Physical Requirements

EEO & Benefits

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Benefits information includes various plans for full-time and part-time employees, including time off, medical coverage, retirement plans, and employee assistance programs. Details are as provided in the original posting.

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