Mortgage Servicing Sr. Specialist

Mortgage Loan Operations Specialist

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job : Responsible for providing exceptional customer service for Mortgage Loans to all bank partners and customers that is easy, helpful and personal. Accurately process daily maintenance and / or requests for Mortgage Loan Operations. Work collaboratively with teammates to balance workloads and meet daily deadlines.

About This Role

Job Specific Responsibilities / Accountabilities :

• Provide operation support within one or more of the following mortgage servicing functions : payment processing, escrow processing, new loan onboarding & payoff processing.
• Receive incoming telephone calls from internal and external customers to resolve mortgage servicing related inquiries ensuring every exchange is as easy, helpful and personal as possible. Initiate outbound calls with internal and external customers, insurance agencies, tax authorities, investors and other related entities to resolve issues and inquiries.
• Maintain a professional and courteous working relationship with internal and external customers, team members, partners and management.
• Maintain customer confidentiality and confidence while performing servicing functions and conversations.
• Exhibit attention to detail when processing transactions and reviewing detailed loan information to ensure accuracy.
• Meet deadlines with an appropriate sense of urgency.
• Identify and communicate servicing issues and trends.
• Resolve customer questions and requests by using the ICE MSP, Lereta, Empower, Foundation, FirstWork and eGain systems.
• Track work volume related to your specific job duties on an ongoing basis.
• Cross train for coverage of additional roles within the Mortgage Servicing Team.

The Ideal Candidate for This Role

Minimum Qualifications :

Key Skills :

Physical Demands : Occasional light lifting needed for payoff file boxes approx. 25 lbs.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation : Compensation range (base pay) : $40,310.00-$64,497.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

Work Environment : It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings.