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Enterprise Customer Success Manager
VirtualVocationsKalamazoo, Michigan, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers.
Key Responsibilities
Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers
Own customer success, retention, and growth from onboarding through renewal and expansion
Coordinate with internal teams to execute smooth onboarding, product rollouts, and ongoing support
Required Qualifications
5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company
Strong experience working with healthcare systems, hospitals, and multi-site provider groups
Proven track record managing a book of business with quota accountability for retention, upsell, and expansion
Ability to navigate cross-functional teams to align resources around the customer
Familiarity with HubSpot, Jira, and similar tools
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Enterprise Customer • Kalamazoo, Michigan, United States
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