Executive Support Engineer

Summary :

As an Executive Support Engineer at Meta, you will play a critical role in providing technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.

Required Skills :

Executive Support Engineer Responsibilities :

Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience

Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues

Engage with partners across the industry to enhance the user experience of third-party applications for Meta's executive population

Drive the strategy and lead the creation and maintenance of various types of documentation related to executive support operations

Lead strategic tooling and automation initiatives that significantly benefit Meta's customers and the Enterprise Engineering organization

Showcase an understanding of VR / AR / MR hardware and AI technologies to support VIP demos and product teams

Train and mentor fellow team members across Enterprise Solutions (ES), to enhance their skills and knowledge, encourage continuous improvement, and help them reach their full potential

Travel globally up to 25% of the year to support various executive events and residences

Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends

Influence strategy and implementation of best practices within and outside of your immediate team

Minimum Qualifications :

Minimum Qualifications :

Bachelor's Degree or an equivalent of 9+ years of IT support experience

Direct experience supporting executives

Demonstrated experience in defining and executing technical roadmaps or strategies

Proven track record of leading and successfully delivering large-scale, complex technical projects with significant organizational impact

Expert-level knowledge of enterprise IT architecture, network infrastructure, security principles, and cloud environments

Ability to drive innovation and lead the adoption of cutting-edge technologies within a large organization

Exceptional leadership skills, including the ability to mentor, guide, and influence technical professionals

Business acumen and understanding of executive-level needs and priorities

History of identifying systemic issues to determine root cause in the context of complex support cases

Demonstrated interpersonal skills

Experience influencing senior leadership and cross-functional stakeholders on complex technical decisions

Experience assessing and mitigating security threats

Knowledge of security protocols and best practices, such as encryption, firewalls, and access controls

Preferred Qualifications :

Preferred Qualifications :

Proficiency in coding languages such as PowerShell and scripting

Demonstrated project management skills, ability to create and manage project plans, timelines, and budgets

Demonstrated experience in Video Conferencing technologies

Expertise in crisis management while effectively collaborating with multiple teams

Proficient administration of various SaaS applications

Prior experience with VR / AR / MR hardware, preferably Meta's product suite

Experience with Vendor Services and Vendor Management

Experience monitoring and maintaining Service Level KPIs

Public Compensation :

$177,000 / year to $238,000 / year + bonus + equity + benefits

Industry : Internet

Equal Opportunity :

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.