Manager, Hospitality Stakeholder Relations

Manager, Hospitality Stakeholder Relations

The Games Delivery Revenue team oversees the Ticketing, Hospitality, and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world's press and broadcasters, workforce, and athletes.

The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28's Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization.

Reporting to the Head of Hospitality, the Manager, Hospitality Stakeholder Relations will be committed to delivering an exceptional hospitality experience for the Olympic and Paralympic Stakeholders. This role will serve a wide range of stakeholders, including Marketing Partners (MPs), Media Rights Holders (MRHs), International Federations (IFs), National Olympic (NOC) and Paralympic Committees (NPC), as well as Host Cities.

The Manager, Stakeholder Relations, will lead stakeholder-facing service operations, ensuring a best-in-class experience across all hospitality touchpoints. This individual will be responsible for planning and executing service strategies, resolving issues, coordinating stakeholder communications, helping to develop stakeholder products, and supporting the successful implementation of the overall hospitality experience in collaboration with On Location.

This position will serve as the key liaison between LA28, its stakeholders, and cross-functional internal and external teams to ensure stakeholder needs are proactively addressed and fulfilled.

Key Responsibilities :

Stakeholder Engagement and Relationship Management

• Serve as the primary point of contact for hospitality-related needs across LA28's commercial stakeholders, including Global and Domestic Marketing Partners, Media Rights Holders, International Federations, National Organizing Committees, Host Cities, etc.
• Develop and manage stakeholder service plans in collaboration with the LA28 Hospitality Team, LA28 stakeholder leads, and On Location.
• Build trusted relationships with key contacts within Marketing Partners, MRHs, IFs, NOCs / NPCs, and Host Cities.
• Coordinate communications, issue resolution, service updates, and delivery timelines with stakeholder representatives.
• Support the onboarding and education of stakeholders on hospitality entitlements and processes.
• Assist in managing stakeholder hospitality guides and playbooks in coordination with On Location.
• Prepare and present stakeholder service updates and reports to leadership and partners.

Program Management

Event & Games-Time Support

Background & Qualifications :

Physical Requirements and Working Conditions :

Education :

Expectations :

Submission Requirements :

The annual base salary range for this position is $88,000 - $105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.