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Front Desk Agent
Front Desk AgentIsland Hospitality Management • Billerica, MA, US
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Front Desk Agent

Front Desk Agent

Island Hospitality Management • Billerica, MA, US
15 hours ago
Job type
  • Full-time
Job description

Front Desk Agent

Island Hospitality Management

Description

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front-desk operations and serve as a key point of contact for guests and vendors. The successful candidate will extend professionalism and courtesy, have outstanding communication skills, and thrive in a fast-paced environment. Flexible scheduling may be required.

Responsibilities

  • Check-in and check-out hotel guests
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare all necessary reports during each shift for the management team

Qualifications

  • Highly motivated team player with strong initiative and desire for achievement
  • Effective at handling workplace problems, including anticipating, preventing and solving issues as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while delivering excellent guest service
  • Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, sit or walk for an extended period of time. Work hours are variable, based on guest occupancy, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

    Training and Development

    Island Hospitality is committed to employee development and offers a formalized training program providing a clear path for employees to grow within the hospitality business.

    Benefits

  • Healthcare : Medical, Dental, and Vision Insurance
  • HSA & FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary, with full vesting on the first contribution
  • Employee Assistance Program
  • Wellness subscriptions (gyms, financial planning, counseling, legal services)
  • Paid annual wellness exams
  • Additional Perks

  • Incentive-based bonus program
  • Free room nights at our hotels and employee discounts within the brand
  • Discounts for friends and family
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, movies, and more through Ticket at Work
  • Career growth through in-house training with a personalized path
  • Referral bonus program at any location
  • Equal Opportunity Employer

    Island Hospitality is an equal opportunity employer. Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

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    Front Desk Agent • Billerica, MA, US

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