Winery Lead Associate - Full-Time

Winery Lead Associate

The starting pay range for this position begins at $18.62 / hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Full Time : a position working 35+ hours per week.

The Winery Lead Associate is responsible for sales, exceptional guest service, and maintaining proficiency in all POS cash register functions. They will aid supervisors and managers in the effective daily operation of the shop, including all opening and closing shop duties. Job duties include assuring total guest satisfaction with estate shopping experiences, monitoring and replenishing merchandise levels, and assisting with inventory controls. The Lead Associate will support the day-to-day operation of the shop by monitoring guest flow, answering radio calls, and assisting associates in all areas of the Winery. Lead Associate may assume the responsibility of the key person in the Tasting Room, Tours, Registers, Retail Floor, Wine Bar, Wine Club Lounge, and Programs, maintaining shop inventory levels, completing of daily side work duties, and focusing on the sales and growth of the Winery. They will provide on-the-job training (OJT) for all new hires, support the front line by answering questions, and provide guidance with all Counterpoint functions. The Lead Associate will communicate with supervisors and the location manager on employee issues and provide general support and assistance to the department, leadership, and the company.

Essential Job Duties

• Provides an exceptional guest service experience for each guest and assures total guest satisfaction with estate shopping experiences.
• Develops proficiency and accuracy in all POS register operations, including the efficient handling of large sums of money.
• Maintains an expanded sales focus with emphasis on up-selling and cross-selling.
• Works closely with front-line staff to develop work processes and standard operating procedures for each area of the Winery.
• Responsible for documenting and teaching work processes and SOPs, escalating any issues to Supervisors, and recommending implementation of process improvement ideas.
• Provides consistent and effective delivery of OJT to all new hires.
• Maintains dress code standards and Coyle Standards throughout the shop.
• Assists supervisor with floor coverage based on guest flow throughout the day, answering radio calls, managing break schedules, and positively interacting with guests.
• Assumes the responsibility of an "Authorized Approver" for merchandise returns and voids.
• Assumes the responsibility of a Key Person for all areas within the Winery with a focus on maintaining shop inventory levels, completion of side work duties, and focusing on the sales growth and service of the area.
• Assists with opening and closing retail shops as directed by supervisor, to include lights on / off, setting up / shutting down the food areas, and unlocking / locking doors.
• Performs cleaning of shops with consistency and assists with the delegation of duties.
• Actively promotes the Vanderbilt Wine Club and accurately conveys all information regarding the club to guests.

Additional Responsibilities

Qualifications

Physical Requirements