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SENIOR EXPERIENCE STRATEGIST

Ibis Public SectorWashington, DC, United States

13 days ago

Job type

Full-time

Job description

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Ibis Public Sector is seeking a Senior Experience Strategist to be a champion for our customers and bring skillsets that intersect and galvanize, product strategy, experience design, user research, and human empathy. You will use this unique combination to understand the needs, motivations, and journeys of customers and end-users to drive innovation and transformation.

You’re someone who is passionate about taking a human-centered approach to building experiences, fascinated by how people interact with design and technology, and you love to “nerd out” around how these things can come together in new kinds of platforms to deliver value for the next generation of businesses. How can we discover, ideate, prototype, and test ways of creating new things? How can we ensure that we’re a partner to our clients to such an extent that we can not only help them build these products and services, but help them launch, transition hands, and succeed over the long-term? These questions, and more, are part of your job, and it’s what drives you.

Working alongside experience strategy leads, UX leads and design directors, your job will be to shape how products, services, and experiences we create can be done so in a way that puts customer needs first.

What You’ll Do

Work with product lead to develop and implement a holistic CX vision and strategy that prioritizes customer satisfaction, ensures consistency of interaction, and aligns with the client and organizational values.
Work with other CX professionals, developers, program managers, and stakeholders to achieve product success.
Plan, organize and conduct customer outreach and research activities such as interviews, surveys, technical demonstrations and collaboration sessions with agencies.
Construct user personas and journey maps based on qualitative and quantitative research data.
Architect and facilitate ideation, improvement, usability testing and focus group sessions.
Partner with clients to design and implement experience management artifacts (e.g., , strategic roadmaps, , wireframes, and mockups).
Develop methodology for gathering real-time customer feedback for both internal and external stakeholders and users.
Build strong cross-functional relationships while serving as the client’s internal and external liaison for experience strategy, to help drive organizational alignment on all CX and UX initiatives.
Synthesize a range of qualitative and quantitative material into insights that drive a clear narrative while being visually compelling for senior audiences.
Work with senior discipline leads and clients to move product and design decisions forward in a way that makes sense for the business, consumers, and end-users.

What Tools You’ll Use

Adobe Creative Cloud

Figma

Miro and Microsoft Whiteboard

Qualtrics

Who You Are

A US Citizen with a Public Trust (or be eligible to obtain one).

3+ years of experience centered around customer experience strategy.

Experienced working with federal and / or state and local clients.

Experience working with the Department of Homeland Security a plus but not required.

Well versed in experience strategy and orchestration, human centered design and service design methodologies and deliverables.

Able to tailor and modify your approach to the needs of the client and constraints of the engagement.

Able to establish a vision for digital products and services that is founded upon business, consumer, and category knowledge.

Experience with various qualitative and quantitative research methods, including but not limited to survey creation, user interviews, usability testing, and category and trend research. Proven ability to translate findings into actionable recommendations that solve a client’s needs.

Strong cross-functional understanding of channels and platforms.

Excellent oral and written communication skills with the ability to communicate / present complex topics to a variety of audiences in a concise manner.

Friendly, flexible, great energy, highly motivated, self-organizer, exceptionally collaborative.

Willing to present previous work examples of experience strategy deliverables.

Bachelor’s degree, with advanced degree preferred.

Experienced and comfortable working in multi-organization team dynamic.

Who We Are

Ibis Public Sector combines next-level commercial capabilities with deep government expertise to solve complex technical challenges and deliver unparalleled digital transformations. We are an experienced technology services provider that specializes in human-centric design, emerging technology, machine learning, secure cloud solutions and application development. We take pride in our 20-year heritage of working with the Department of Defense.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The anticipated rate for this position is $65-$75 per hour. Rate is based on various factors, including relevant experience, knowledge, skills, and other job-related qualifications.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Business Development and Sales

Industries

IT Services and IT Consulting

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Senior Strategist • Washington, DC, United States