Associate Managing Editor II

Associate Managing Editor II

The Associate Managing Editor oversees journal editorial and / or production operations for client's peer-reviewed journals from manuscript submission to publication. The Associate Managing Editor serves as the primary point of contact for client stakeholders and ensures that the work of the dedicated support team exceeds expectations for productivity, quality, and schedule adherence. The Associate Managing editor may supervise one or more editorial associates.

Duties / Responsibilities :

• Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues).
• Ensure contractual requirements and service level agreements for assigned client workflows are met.
• Oversee journal inbox and handle escalations.
• Update and maintain accurate protocols for editorial workflows.
• Train and manage support staff performing daily peer review, editorial, and / or production tasks.
• Inform managers of staff errors and / or client feedback immediately and ensure that any issues which could impact customer satisfaction are resolved rapidly (internal escalations).
• Be a proficient user of the manuscript management system, from workflow optimization to using system reports for monitoring timeliness and other indicators of journal health.
• Utilize KGL Editorial's cloud-based technology as a communication and productivity tool.
• Proofread and refine correspondence and information going to journal stakeholders for grammar and clarity (e.g., decision letters, instructions for authors and reviewers).
• Prepare agendas, complex system, or other reports, and / or presentations for editorial meetings.
• Handle invited manuscripts and other special content workflows including special issues and supplements.
• Administer social media.
• Perform other duties as assigned.

Basic Qualifications :

Desired Skills and Abilities :

Physical Requirements :

Travel Requirements :

KGL a CJK Group, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.