Maintenance Supervisor

Maintenance Supervisor

Unlock your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care of our residents, properties, and clients. Property management may be our business, but people are our passion. Empowering you to be the best. Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

About the maintenance supervisor position : We're looking for a talented maintenance supervisor who will be responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, and for ensuring that the property is compliant with Avenue5 policies and standards, in addition to all local, state and federal regulations. The maintenance supervisor is responsible for ensuring compliance to the company risk management program. Also, has financial responsibilities for contributing towards and adhering to property budget.

Responsibilities include :

• Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met.
• Review and track progress of service requests and identify chronic maintenance issues.
• Respond to maintenance related issues in a timely manner as outlined in Avenue5 Policy and Practices document while maintaining a professional demeanor.
• Perform various maintenance functions including repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines.
• Perform general carpentry duties such as wallboard repair, countertop / cabinet replacement, finish carpentry, window / glass repair, door / lock repair, and ceramic tile repair.
• Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more.
• Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident's satisfaction.
• Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.
• Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods.
• Promptly communicate with maintenance supervisor and property manager concerning all maintenance issues at the property.
• Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
• Help monitor response times for emergency on-call / after-hours maintenance assignments, and addresses issues as needed. Participate in on-call rotation as necessary.
• Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and interact courteously and professionally with current and potential residents at all times.
• Foster a positive, active and collaborative relationship with residents, other properties and associated agencies.
• Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns.
• Act as mentor to maintenance team.
• Maintain a professional demeanor and appearance at all times, promoting the same to entire team.
• Responsible for the administration of the company risk management program.
• Complete special projects as assigned by maintenance supervisor and / or property manager.
• Promptly communicate with the property manager concerning all maintenance issues at the property.
• Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy.
• Work with the property manager to ensure the team and the property are compliant per company, ownership, state and federal policies and standards.
• Walk property weekly with property leadership to collaborate on property challenges and operations.
• Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets.
• Other duties as assigned by property leadership.

Education and Experience : High school diploma or equivalent is required. At least three years of experience in the property management industry or directly related field. Possess general maintenance and carpentry skills.

Skills and Requirements : Must maintain a valid driver's license, clean driving record and current auto insurance is required. Ability to read, write and understand English. Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system. Excellent customer service and interpersonal skills with the ability to relate to others. Strong organizational and time-management skills. Ability to multi-task. Ability to perform basic mathematical functions. Ability to cope with and defuse situations involving angry or difficult people. Ability to maintain confidentiality. Must maintain professional appearance and comply with prescribed uniform policy. Must comply with all safety requirements. Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Our Core beliefs : Put people and partnerships first. Empower associates. Focus on solutions. Champion ideas that accelerate success. Deliver proof over promises.

Experience our award winning culture : Top 15 national finalist on the Best Places to Work Multifamily. Certified as a Great Place to Work since 2017. Listed as one of the Best Workplaces in Real Estate. Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal. Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List.