Investigations Case Manager

APPLICATION INSTRUCTIONS :

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

The Pennsylvania State University, Office of Ethics and Compliance (OEC) , is seeking an Investigations Case Manager to join a dynamic team dedicated to upholding the University's values and ethics, with a focus on compliance with regulations, laws, and institutional policies. Our mission is to serve and collaborate with the Penn State community, inspiring ethical behavior and finding innovative solutions to compliance challenges, thereby ensuring the University's continued academic, research, and administrative success. This position will oversee and manage inquiries received directly or within the University's anonymous reporting systems, provide investigative services, and support case management related to reporting. This position reports to the director of investigations and works cross-functionally with leadership and staff across the University.

Responsibilities :

The position will establish consistent and professional case management processes, including assigning tasks to completion, creating reports based on data within the "ethics hotline," and reviewing and updating procedures based on local, state, and federal compliance requirements and University policies, standards, guidelines, best practices, and procedures.

The successful candidate will simultaneously manage multiple cases and handle all hotline reports with excellent customer service, organization, consistency, and timeliness. Investigative duties may also include interviewing complainants, respondents, and witnesses, collecting evidence to support reporting, and making final recommendations. This position will be responsible for consulting with and establishing strong synergies and partnerships across various units within the University, requiring a high degree of personal / professional ethics and confidentiality.

This position will be filled at the Advanced Professional or Intermediate Professional level.

Required Qualifications :

Previous experience conducting investigations and case management

The ability to establish rapport amongst various levels of faculty, staff, students, and outside agencies

Outstanding customer service skills

Excellent verbal and written communication

Exceptional analytical, judgement, and organization skills

Preferred Qualifications :

Experience managing investigations and a reporting system / hotline in a higher education environment.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

If filled as Compliance Specialist - Advanced Professional, this position requires :

Bachelor's Degree

3+ years of relevant experience; or an equivalent combination of education and experience accepted

Required Certifications :

None

If filled as Compliance Specialist - Intermediate Professional, this position requires :

Bachelor's Degree

1+ years of relevant experience; or an equivalent combination of education and experience accepted

Required Certifications :

None

BACKGROUND CHECKS / CLEARANCES

This position requires the following clearances in addition to applicable background checks : PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $56,200.00 - $89,600.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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