Customer Success Manager

Description

Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies-including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others-to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.

We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts-firms known for supporting the most innovative and influential companies in technology and cybersecurity.

We've achieved exceptional product-market fit, and our team is made up of elite operators who thrive on ownership, speed, and mission-driven work. Now we're looking to grow our Customer Success team with a highly capable and technically adept Technical Customer Success Manager.

The Opportunity

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. You'll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

We're looking for a builder. Someone with an owner's mentality who's eager to shape what customer success looks like at Blockaid. Someone who understands that start-ups grow fast, and wants to grow with us.

Your Chain of Impact:

• Own the Relationship; Be the go-to person for your customers-deeply understand their needs, priorities, and technical setup, and ensure they're always protected.
• Lead Onboarding and Integration; Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
• Advise and Educate; Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
• Be Technical, Not a Developer; You won't be writing production code-but you'll need to be able to read it, test API calls, and debug integration issues with your customers. Think "integrator level," not "engineer."
• Be Proactive; Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
• Collaborate Cross-Functionally; At Blockaid, the Product, Engineering and Customer Success organizations work hand in hand, it's one of our core tenets.

Requirements

Your Chain of Strengths:

• 3+ years in a customer-facing, technical role-such as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management
• Technical aptitude: you can understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed
• Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but we value quick, consistent learners just as much
• Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts
• A natural relationship-builder with strong communication skills-empathetic, consultative, and trustworthy
• Highly independent, resourceful, and action-oriented-especially important in a fast-moving, early-stage environment

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

US range:

OTE $170,000 to $190,000

Blockaid is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law