IT Specialist (3+years)

Meister Seelig & Fein is seeking an experienced IT Specialist to join their New York office.

The IT Specialists primary role will be :

• Provide deskside support on various applications, including MS Office Suite, Windows, Digital File, Internet, Intranet, voicemail / Unified Messaging, email, and proprietary applications.
• Provide deskside support on various hardware, including printers, telephones, SmartPhone devices, mobile PCs, desktops, monitors, and other peripherals. This includes preparation and installation of mobile PCs and desktops and working with vendors to maintain / fix equipment.
• Installation of pre-approved software and hardware.
• Provide level two support on office issues.
• Assist with information gathering, communication, or as requested in the resolution of escalated problems.
• Proactively learn about current and newly released applications.
• Report unusual, alarming, or recurring problems to the appropriate to Manager when necessary.
• Maintain working knowledge of all Firm deployed applications.
• Manage IT hardware assets.
• Responsible for distribution pool of loaner laptops and other equipment.
• Assist in system related maintenance as requested, and provide assistance in testing new or upgraded applications.
• Set up videoconferences and presentations for the local office.
• Provide on-call support on a rotating basis.
• Occasionally travel to other offices as needed for special projects, coordinating IT services for newly acquired or opened offices, or providing coverage when another office is short staffed.
• Special projects as requested by the Director of Operations (IT)..
• After-hours and weekend availability to assist with system maintenance, and projects as needed.
• Ability and willingness to travel between multiple offices.

Qualifications

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