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Information Technology Specialist
Information Technology SpecialistGeneral Fasteners • Livonia, MI, US
Information Technology Specialist

Information Technology Specialist

General Fasteners • Livonia, MI, US
15 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

General Fasteners Company  located in L ivonia, MI  is looking to hire a  full time Information Technology Specialist.  Would you like to join a stable and growing local company where there is  potential for career growth ? If so, please read on!

This IT Specialist position earns a  competitive starting wage , and we also offer great benefits and perks , such as 10 paid holidays, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture. Our full-time employees also have access to medical, dental, vision, and other insurance options .

The Information Technology (IT) Specialist plays a critical role in supporting and maintaining the technology infrastructure that powers our distribution operations. This position ensures uninterrupted functionality of warehouse management systems (WMS), enterprise resource planning (ERP) software, inventory control technologies, and end-user devices across the distribution network. The IT Specialist provides day-to-day technical support, assists in implementing system upgrades, and contributes to the efficiency and reliability of all IT-related systems and services.

ESSENTIAL FUNCTIONS :

  • Provide front-line technical support to distribution center staff, including troubleshooting hardware, software, barcode scanners, handheld devices, label printers, and network connectivity.
  • Support and maintain Warehouse Management Systems (WMS) and their integration with ERP systems.
  • Assist with the deployment, configuration, and maintenance of desktops, laptops, servers, and mobile devices used in warehouse and office environments.
  • Monitor network and system performance across distribution facilities to ensure high availability and responsiveness.
  • Respond to system alerts and incidents, performing root cause analysis and implementing corrective actions.
  • Coordinate with logistics and warehouse teams to ensure technology supports operational workflows, inventory tracking, and shipping processes.
  • Maintain accurate documentation of IT assets, system configurations, and support procedures.
  • Assist in IT projects including facility expansions, new system implementations, and hardware upgrades.
  • Ensure compliance with IT policies, cybersecurity standards, and best practices in a fast-paced, logistics-driven environment.
  • Liaise with software vendors and service providers for timely issue resolution and system improvements.

SKILLS, KNOWLEDGE, ABILITIES & JOB QUALIFICATIONS :

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • 2+ years of IT support experience in a logistics, warehouse, or distribution environment is required.
  • Familiarity with Warehouse Management Systems (WMS), ERP platforms (e.g., SAP, Oracle, NetSuite), and related technologies.
  • Hands-on experience with Microsoft Windows, Office 365, network troubleshooting, and system administration. Meraki and Cisco networking is plus.
  • Strong problem-solving skills and the ability to prioritize in a fast-moving distribution setting.
  • Excellent communication and collaboration skills with both technical and non-technical teams.
  • Interact well with employees at all levels within the organization and be able to build and maintain positive working relationships
  • Willingness and ability to be flexible and adapt to changing job requirements

    • PREFERRED CERTIFICATIONS (NOT REQUIRED)

  • CompTIA A+, Network+, or Security+
  • Microsoft Certified : Modern Desktop Administrator or Azure Fundamentals
  • Experience with Zebra or Honeywell scanning technology

    • PHYSICAL REQUIREMENTS & WORK ENVIRONMENT :

    The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This job operates in a professional office environment. This role routinely uses standard office equipment.
  • While performing the duties of this job, the employee is required to type, file and / or lift up to 20 lbs. The employee is frequently required to hear and speak. The employee is required to sit, stand, move about, and use hands and arms to reach, handle or feel. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    • TRAVEL :

    Up to 25% travel required to GF work sites for support.

    OTHER DUTIES :

    Duties, responsibilities and activities may change at any time with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    ABOUT GENERAL FASTENERS COMPANY

    Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 11 locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout North America.

    General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.

    We believe that  happy, talented employees add value to our company . We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development .

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    Information Technology Specialist • Livonia, MI, US