Network Operations Lead

Job Description

Job Description

Salary :

A3 Technology, Inc. is seeking a highly experienced and resultsdriven Network Operations Lead to lead the 24x7 operations of enterprise network services supporting U.S. Customs and Border Protection (CBP). The Network Operations Lead will plan, organize, and direct Network Operations to ensure the stability, availability, and performance of missioncritical infrastructure across geographically distributed sites.

This role requires a handson leader with deep enterprise networking expertise who can set priorities, mentor operations teams, coordinate maintenance and changes, and drive rapid detection, triage, and resolution of incidents while continuously improving service quality.

Key Responsibilities :

• Own daytoday network operations for LAN / WAN / WLAN / Internet environments; set priorities for monitoring, maintenance, and incident response in a 24x7 setting.
• Lead and mentor the Network Management Operations team; allocate resources across shifts and sites to meet SLAs and surge demands.
• Ensure proactive health monitoring, trend analysis, and capacity planning using enterprise toolsets, drive actions from findings.
• Coordinate routine testing, failover, and performance validation of routers, switches, firewalls, load balancers, and wireless controllers.
• Oversee change windows and service restoration activities; ensure prechecks, implementation, backout, and postvalidation are executed and documented.
• Establish and enforce SOPs, runbooks, and escalation paths; refine processes to improve MTTR and firsttimefix rates.
• Partner with Service Desk, Tier 2 / 3, and engineering to resolve complex issues; ensure clear handoffs and timely escalations.
• Track and report KPIs (availability, latency, AWT / RONA / abandon for phones, ticket volumes, MTTA / MTTR); present weekly / monthly operations readouts.
• Champion quality and customer experience; communicate planned / unplanned outages and service status to stakeholders.
• Support technology refresh and lifecycle management; recommend tooling and architecture improvements to increase reliability and security.

Minimum Qualifications :

Highly Desired Qualifications :

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidates education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.