Care Coordination Assistant

Where Youll Work

At Dignity Health living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC) now part of CommonSpirit Health is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital is today a state-of-the-art healthcare system with two acute care hospitals a network of primary and specialty care clinics outpatient health and wellness centers cardiac diagnostic centers and outpatient medical imaging centers.

As you build your career atDH-YRMC youll find Prescott is an inspiring place to live work and to enjoy the outdoors.

It is an inviting community with bygone charm and modern amenities.

Local residentsenjoy four spectacular seasons while the area offersnearly year-round sunshine foranyoutdoor adventures.

Thecarefree relaxed lifestyle offers short commuteopportunities so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling witha strong sense of family security and belonging. Our compassion and commitment to quality care hasearned awards such as the Stroke Care Excellence Award (2022) Neuroscience Excellence Award () and Americas 100 Best Hospitals for Stroke Care Awards ()and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life thatDignity Health-YRMCand Prescott has to offer! #hellohumankindness

Job Summary and Responsibilities

The Continuing Care Patient Navigator primarily assists both patients and members of the department and healthcare team but also may work with colleagues across the care coordination continuum. Duties include collaborating with the team members to achieve member goals telephonically assisting members and other administrative duties

• Provide excellent customer service to our patients demonstrate ability to show kindness and empathy.
• Listen to understand patient needs and connect them to appropriate resources both inside and outside of the department / team.
• Schedule appointments assist with referrals answer questions and other similar duties as assigned escalate issues as needed.
• Receive patient requests and refer to appropriate members of the team community or within the organization.
• Identify problems with healthcare access and utilization along with providing alternatives if available escalate as indicated / directed.
• Act as liaison for members and families to physicians staff community resources and others.

Job Requirements

High School Diploma / G.E.D.

2 years experience or more in a professional and / or healthcare environment

Excellent customer service skills

Collaborate with interdisciplinary partners a mix of clinical operational and business activities related to that partnership

Ability to identify and escalate issues / barriers to care

Preferred

Knowledge and ability to work with various electronic medical records and platforms.

MA certification

Associates Degree

Key Skills

Senior Care,Nursing Home Experience,Hospital Experience,Acute Care,Basic Math,Computer Skills,Caregiving,Vital Signs Experience,Medical Terminology,Rota Management,Mentoring,Leadership Skill

Employment Type : Unclear

Experience : years

Vacancy : 1