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Customer Service Lead Representative

Customer Service Lead Representative

Spectraforce TechnologiesChicago, IL, United States
11 days ago
Job type
  • Full-time
Job description

Position Title : Customer Service Lead Representative

Work Location : Remote

Assignment Duration : 6 months

Work Arrangement : Remote

  • ? Position Summary :

Individuals with strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment / Disenrollment periods as well as general knowledge of benefits for Part B, C and D. The role requires attention to detail, the ability to research and resolve customer complaints on tight turnarounds. Written and verbal communication skills are also a requirement of the candidates.

Key Responsibilities :

  • Technical expert with depth or breadth of knowledge within Customer Service.
  • Responsible for investigating / resolving escalated and complex customer service issues / calls / complaints obtaining necessary information from policies, procedures, or practices.
  • May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and / or functional areas.
  • Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies.
  • Must have thorough technical knowledge of assigned products and excellent communication skills.
  • Provides guidance, coaching, and direction to more junior team members of the team.
  • Acts independently working under limited supervision.

    • Qualification & Experience :

    Strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment / Disenrollment periods.

    General knowledge of benefits for Part B, C and D.

    Strong written and verbal communication skills.

    Ability to research and resolve customer complaints on tight turnarounds.

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