Global Business Services (GBS) Strategy Manager
Global Business Services - Deloitte's Global Business Services (GBS) practice is dedicated to helping organizations transform their business operations to achieve higher efficiency, effectiveness, and agility. By leveraging a comprehensive suite of services, Deloitte's GBS practice supports clients in optimizing their shared services, outsourcing, and global business service models to drive value and enhance performance.
We are seeking a highly skilled and experienced Strategy Manager to join our Global Business Services (GBS) team. The ideal candidate will possess a deep understanding of multi-functional GBS operations and operating model structures, exceptional storyboarding capabilities, strong stakeholder management skills, experience with the interplay of technology and process design, and change management capabilities. This role will be pivotal in driving strategic business transformation initiatives, building effective governance structures, implementing new capabilities globally and optimizing functional processes leveraging the latest technologies.
Work You'll Do
As a GBS Strategy Manager, you will lead large complex engagements for some of the world's biggest organizations. You will identify, design, and implement creative business and technology solutions aimed at driving operational effectiveness, cost efficiencies and organizational agility. In this role, you will architect strategies and transformation programs that will enable growth and value creation by driving innovation into core business operations, standardizing and simplifying the way work gets done, and optimizing service delivery models. You will be responsible for leading business model transformations and cultivating enterprise agility to ensure transformations are anchored in, and unlock, value.
Your work will consist of the following areas of focus :
1. Sales and Opportunity Development
- Assist Principles, Managing Directors and Senior Managers in developing proposed solutions, presentation materials and economic models to answer prospective client needs
2. Strategic Planning and Execution :
Collaborate with senior client stakeholders to align GBS strategies with broader business objectivesIdentify and evaluate new business initiatives to drive growth and innovation within the GBS frameworkDevelop and implement strategic plans to grow and enhance the efficiency and effectiveness of GBS organizations3. Operating Model Structures and Governance :
Develop robust operating model structures and governance frameworks for GBS organizationsCollaborate with clients to ensure compliance with established governance policies and procedures, and continuous monitoring and improvement of governance practices4. Customer Experience Design :
Contemplate and design operating models for internal customer management infusing omni-channel solutions, persona-based Moments that Matter, workflow technology and intelligent automationCollaborate with technology team to convey business requirements for solutions5. Process Design and Optimization :
Analyze existing functional processes and interaction model with the business / retained org to identify opportunities for improvement and optimization within the GBS organizationLeverage established and emerging tools and technologies to design and implement streamlined processes that enhance efficiency, reduce costs, and improve service delivery6. Storyboarding and Communication :
Leverage dynamic tools to translate complex ideas and data into clear, concise, and visually appealing formats for various audiencesDevelop compelling models, storyboards and presentations to communicate strategic initiatives, project plans, and business cases to stakeholders7. Stakeholder Management :
Build strong relationships with key client stakeholders, including senior executives, business unit leaders, and external partnersFacilitate effective communication and collaboration between stakeholders to ensure alignment and support for GBS initiatives8. Change Management :
Champion change management efforts to support the successful implementation of new processes, technologies, and organizational changes within the GBS functionDevelop and execute change management plans, including communication strategies, training programs, and stakeholder engagement activities9. Global Collaboration and Coordination
Work with teams in Deloitte's US India practice to develop strategies and deliver projectsWork with Deloitte member firms around the world to develop strategies and deliver projectsManager-Level Responsibilities
Provide service excellence by identifying key client business issuesAssist in responding to Requests for Proposal (RFP) or other requests from clients or conceived by leadership to better serve clientsDetermine which established and emerging assessment techniques and technologies are best suited to serving each client's unique addressable needsEvaluate and validate analysis and develop recommendations for the client in the context of the overall engagementLead day to day team activities and effectively oversee the quality of deliverablesManage diverse teamsProvide mentorship and coaching to staff on project engagements and across the practiceDrive the development and presentation of proposals for business development activitiesContinuously evolve Deloitte's thinking regarding how to better execute projects or better differentiate Deloitte in the marketQualifications :
Eight+ years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or serving as an internal consultant within industry4+ years of Direct people management experienceFinancial modeling / analysis and business case development experience, with proficiency in Microsoft ExcelExperience with the use of data visualization tools (e.g. Tableau or Power BI)Experience with ServiceNow, Salesforce or other customer oriented workflow platformsBaseline understanding and position on the current and future applications of Artificial Intelligence in GBSExtensive project experience within the Shared Services, Outsourcing and / or Offshoring industry, or back-office functional optimizationExperience with multiple GBS pillars including, but not limited to HR, IT, Finance, Procurement, Commercial Operations, LegalExperience with service delivery model strategy, design, implementation & optimization for multi-functional or single-function entitiesProven ability to create compelling storyboards and presentations for diverse audiencesSuperior critical thinking, analytical and problem-solving skillsExceptional interpersonal, team-building and oral and written communication skills; outstanding integrity, initiative, creativity, and passionAbility to work effectively in a fast-paced, ambiguous, dynamic environment and manage multiple priorities.Ability to work independently, influence others, and lead diverse multi-disciplinary teamsExcellent communication, interpersonal, and leadership skillsMust be legally authorized to work in the US without the need for employer sponsorship, now or at any time in the future.Ability to travel up to 50%, based on the work you do and the clients and industries / sectors you serveBachelor's degree from an accredited universityPreferred Skills :
Practical experience with the full lifecycle of functional optimization, BPO and / or shared services programsRobotics Process Automation (RPA) experienceData visualizationFamiliarity with digital transformation, Artificial Intelligence, and automation technologies relevant to GBS operationsExperience with process improvement methodologies (e.g., Lean, Six Sigma) is desirableCertification in change management methodologies (e.g., Prosci, ADKAR) is a plusExperience in Business Process Outsourcing vendor selectionAbility to translate technology functionality into process improvementsMBA or advanced degreeepcore
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