IT Customer Service

Job Description

Job Description

Salary : Up to $45,000 DOE

RCC Business IT provides cutting-edge technology solutions that help organizations thrive. Were known for our reliability, innovation, and commitment to exceptional customer service. Join a team where your work truly supports business success.

About the Role

Were looking for a detail-oriented IT Customer Service Representative to coordinate service requests and ensure our clients receive outstanding support. Youll serve as a communication hub between customers and our IT team, helping keep operations smooth, responsive, and client-focused.

What Youll Do

• Coordinate and schedule IT service requests from multiple channels (phone, email, tickets, alerts).
• Serve as the main point of contact between clients and technicians, ensuring timely communication and resolutions.
• Manage and update the Dispatch Board to prioritize and track service orders.
• Monitor and maintain service orders, time tracking, and client documentation.
• Follow up with clients after service completion to confirm satisfaction.
• Support inventory coordination, purchasing requests, and process documentation.

What You Bring

Why Youll Love Working Here