Program Assistant

Schedule : Saturday-Sunday, 11pm-7am (Sunday shift ends 7am Monday)

SUMMARY

The Program Assistant (PA) will provide essential 24-hour awake coverage and is responsible for the day- to-day operations of the shelter. This position is responsible for the welfare, safety and comfort, as well as daily support to the shelter guests. The PA will provide crisis intervention to callers seeking shelter, resources, or referrals. The PA works closely with clients, case managers, and other essential shelter staff to ensure that guests' needs are met with dignity and care, empowering them to transition toward stability and self-sufficiency.

PRIMARY DUTIES

• Assures that Daily / Weekly / Monthly schedule of housekeeping maintenance tasks are completed in a satisfactory and timely manner.
• Assigns volunteer tasks to guests of the Emergency Shelter and supports guests to make sure the tasks are carried out satisfactorily.
• Ensures the safety and security of guests, volunteers, visitors and staff by communicating guest expectations and conducting internal and external perimeter checks during shift.
• Promptly and effectively respond to potential emergencies which may occur at the shelter by following agency and shelter protocols.
• Ensures children are being supervised by their parents and encourages children and youth to participate in organized activities
• Assumes responsibility for observing when maintenance supplies need re-ordering and informs supervisors accordingly.
• Supports daily scheduled resident activities and events.
• Assist clients with daily activities of living, including meal distribution and clean up, resource navigation, and transportation coordination.
• Assist in maintaining accurate records by ensuring residents sign in upon entry, tracking attendance, and addressing any discrepancies to support efficient shelter operations.
• Mediates interpersonal conflicts between guests, and ensures a peaceful and respectful atmosphere.

SECONDARY DUTIES

QUALIFICATIONS

PHYSICAL REQUIREMENTS

ENVIRONMENTAL CONDITIONS

X Primarily Indoor Work

TYPE OF WORK

X MEDIUM WORK : Lifting 50 pounds maximum with frequent lifting and / or carrying of objects up to 25 pounds.